Tamia Coleman
Houston
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Randstad General Staffing
- Handles High Volume Calls
- Reviewing Claims
- Processing Claims
- Assist With Customer Complaints/Concerns
- Customer Resolution
- Maintains Quality Service by sticking to organization standards
- Scheduling
- Outbound/Inbound calls
Mobile Application Specialist
Access2Care
05.2024 - Current
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone.
- Established strong relationships with vendors, negotiating favorable contracts that maximized value for the organization.
- Optimized system functionality by scheduling routine trips
Customer Service Representative
Access2Care
06.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
Administrative Assistant
Wink At U By Ryan
01.2019 - 01.2023
- -Consistently creates a friendly environment for our guests by greeting and assisting, as well as quickly responding to customer questions in office, social media, email, and phone calls.
- -Demonstrates desired behavior including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests.
- -Maintains quality service by enforcing organization standards
- -Maintains social media promotions, available appointments, and answer any customer inquiries daily
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative
Alorica
03.2019 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier/Manager
McDonald’s
06.2016 - 01.2021
- -Having to meet a high production rate in little time, and having to distribute the workload evenly throughout the hours was a much-needed aspect for the job.
- -Promoted as shift lead for my excellent customer service skills.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Education
Medial Assistant (CNA/CMA) -
The College of Healthcare Professionals
01.2021
Bachelor of Science Nursing - undefined
Houston Community College
01.2021
Bachelor of Science -
Chamberlain College of Nursing
Pearland, TX05-2028
Skills
- Microsoft Office
- Outlook
- Excel
- Word
- Customer service
- Inbound customer service
- Complaint handling
- Problem resolution
- Data entry
- Call center experience
- Customer relations
- First call resolution
- Appointment scheduling
Timeline
Mobile Application Specialist
Access2Care
05.2024 - Current
Customer Service Representative
Access2Care
06.2023 - Current
Customer Service Representative
Alorica
03.2019 - 09.2021
Administrative Assistant
Wink At U By Ryan
01.2019 - 01.2023
Cashier/Manager
McDonald’s
06.2016 - 01.2021
Customer Care Representative
Randstad General Staffing
Bachelor of Science Nursing - undefined
Houston Community College
Medial Assistant (CNA/CMA) -
The College of Healthcare Professionals
Bachelor of Science -
Chamberlain College of Nursing
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