TAMIA EVETTE COPES
Baltimore,MD
Summary
Data-focused healthcare administrator combining reporting, analysis, and clinic operations support. Delivers validated datasets, visual summaries, and dashboard reporting while improving processes through SOP development, Lean methods, and user training.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Program Support Assistant, GS-9
VAMHCS
Baltimore, MD
10.2012 - Current
- Developed and maintained Power BI dashboards and reports to support program leadership in data-driven decision making.
- Performed data analysis, validation, and routine reporting to ensure accuracy and reliability of organizational data calls.
- Prepare datasets, visualizations, and summaries for stakeholders.
- Identify and resolve data discrepancies; collaborate with project teams to improve reporting consistency.
- Translate business needs into technical specifications for SQL- and BO-based dashboards.
- Create SOPs, job aids, and instructional materials to standardize workflows.
- Managed report access permissions and trained staff to enhance understanding and application of data insights.
- Previous Roles: Supervisory MSA, Lead MSA, Advanced MSA, CNA
Medical Support Assistant, GS-6
North Chicago VA
North Chicago, VA
03.2007 - 09.2012
- Managed VISTA scheduling, resolved demographic discrepancies, and ensured timely appointments.
- Assisted Veterans with My HealtheVet enrollment and portal navigation to improve access to healthcare resources.
- Facilitated smooth clinic operations to improve patient experience. and conducted screening assessments.
- Trained staff on scheduling workflows, privacy compliance, and clinic operations to enhance service delivery.
- Generated daily reports to verify completion of patient appointments, ensuring accurate tracking and follow-up.
Education
Master of Science - Health Informatics
Grand Canyon University
Phoenix, AZ04-2026
Bachelor of Science - Health Science
Grand Canyon University
Phoenix, AZ10-2024
Associate Degree in Arts -
Anne Arundel Community College
Sugar Grove, IL12-2016
Associate of Arts -
Waubonsee Community College
Sugar Grove, IL07-2016
Skills
- Power BI development
- Data visualization
- SQL / Business Objects
- Report development
- SOP writing
- Workflow optimization
- Change management
- Training & User Support
- Project planning
- Patient scheduling
- Complex Problem-solving
- Issue resolution
- Stakeholder communication
- Interpersonal communication
- Attention to detail
- Professional and courteous
- Problem-solving
- Lean (Yellow/Green Belt)
Personal Information
- Title: Federal Status: GS-9 Program Support Assistant
- Nationality: US
Certification
- Certified Medical Assistant
- CNA Certification
- Advanced Phlebotomy
- Medical Terminology
- Office Automation Certification
- Power BI Training
- Lean Yellow Belt
- Lean Green Belt
- Change Management Practitioner
- 200-hour Informatics Practicum (VAMHCS)
AFFILIATIONS & HONORS
Alpha Chi Honor Society, National Society of Collegiate Scholars
Custom
- Taught clinical skills including phlebotomy, injections, vitals, and medical terminology.
- Delivered coursework in anatomy, CPR, career development, and communication.
- Supported campus programs such as surveys, job fairs, and training compliance.
Timeline
Program Support Assistant, GS-9
VAMHCS
10.2012 - Current
Medical Support Assistant, GS-6
North Chicago VA
03.2007 - 09.2012
Master of Science - Health Informatics
Grand Canyon University
Bachelor of Science - Health Science
Grand Canyon University
Associate Degree in Arts -
Anne Arundel Community College
Associate of Arts -
Waubonsee Community College