Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Timeline
Generic

Tamia Fair

Hillsborough

Summary

Highly motivated and adaptable professional with over 9 years of experience in client service, scheduling, and team coordination across fast-paced environments. Skilled in communication, administrative support, and problem-solving with a strong focus on accuracy and professionalism. Known for building positive relationships, managing high-volume tasks, and maintaining confidentiality. Currently pursuing education to become a Licensed Practical Nurse (LPN) and seeking a Unit Clerk or administrative role to gain experience in a hospital setting while continuing to build a long-term career in healthcare.

Overview

10
10
years of professional experience

Work History

Salon Manager

Hair Cuttery
07.2020 - Current
  • Oversaw daily salon operations, including managing inventory procurement, conducting regular inventory audits, and ensuring optimal stock levels to support uninterrupted service delivery
  • Managed all financial transactions with accuracy, including cash handling, sales reconciliation, and budgeting to maximize profitability
  • Developed and maintained detailed staff schedules, balancing client demand and stylist availability to optimize productivity and minimize downtime
  • Led recruitment, onboarding, and ongoing training initiatives—signing up the team for industry classes, certifications, and internal training sessions to continuously elevate skill levels and service quality
  • Conducted monthly staff meetings to review performance metrics, set individual and team goals, and implement targeted action plans to address challenges and boost results
  • Trained and mentored team members in customer service excellence, sales techniques, and product knowledge, fostering a motivated, high-performing workforce
  • Drove revenue growth through strategic upselling of memberships, services, and retail products, consistently achieving and exceeding sales targets
  • Fostered a positive, client-focused environment that enhanced customer satisfaction, loyalty, and retention

Front Desk Receptionist / Salon Assistant

Meraki Day Spa
01.2018 - 01.2020
  • Managed front desk operations, including appointment scheduling, client check-ins, and maintaining daily logs to ensure smooth and efficient service flow
  • Handled high-volume phone lines, confirmed bookings, and provided detailed information on spa services with professionalism and clarity
  • Maintained accurate client records and service histories, ensuring organized and up-to-date documentation
  • Supported inventory management by tracking supplies and placing orders to maintain uninterrupted spa operations
  • Provided a welcoming and supportive environment for clients, enhancing overall customer satisfaction


Customer Service Representative

Logisticare
03.2015 - 01.2019
  • Scheduled and coordinated non-emergency medical transportation for patients, ensuring timely arrivals to critical healthcare appointments
  • Served as a first point of contact for patients, caregivers, healthcare providers, and medical staff across various facilities
  • Maintained strict confidentiality and adhered to HIPAA regulations while handling patient information and sensitive data
  • Collaborated with hospitals, doctors' offices, insurance companies, and dispatch teams to verify eligibility and coordinate care
  • De-escalated high-stress situations with empathy and professionalism, delivering excellent service to patients with medical needs
  • Utilized call center software and patient management systems to accurately document calls, update records, and log medical requests
  • Demonstrated strong multitasking by navigating multiple systems while maintaining a calm and supportive tone for each caller

Education

LPN - Licensed Practical Nurseing

Berkeley College
Woodland Park, NJ
01.2027

Cosmetology Certificate - undefined

Innovate Salon Academy
South Plainfield, NJ
01.2019

High School Diploma - undefined

Plainfield Academy for the Arts and Advanced Studies
Plainfield, NJ
01.2015

Skills

    Patient Scheduling & Front Desk Operations
    HIPAA-Compliant Communication & Client Relations
    Customer Service & Conflict Resolution
    Time Management & Workflow Coordination
    Clerical Support & Data Entry Accuracy
    Microsoft Office, POS Systems, & EMR Readiness
    Team Leadership & Staff Training
    Inventory & Supply Management
    Multi-Line Phone Handling
    Adaptability in Fast-Paced Environments

CORE COMPETENCIES

  • Ability to build strong relationships with clients, ensuring high levels of satisfaction and repeat business.
  • Proven ability to drive sales, upsell services/products, and achieve revenue goals through effective selling strategies.
  • Skilled in training, mentoring, and leading teams to optimize performance and meet company objectives.
  • Expertise in managing multiple tasks in a fast-paced environment while maintaining attention to detail and quality.
  • Strong verbal and written communication skills, with the ability to convey information clearly and build rapport with clients and team members.
  • Adept at identifying issues, offering solutions, and resolving conflicts quickly to maintain client satisfaction and smooth operations.
  • Highly organized with the ability to streamline processes, manage schedules, and prioritize tasks to improve operational efficiency.
  • Quick to adapt to new environments, technologies, and job responsibilities, with a commitment to continuous professional development.

Timeline

Salon Manager

Hair Cuttery
07.2020 - Current

Front Desk Receptionist / Salon Assistant

Meraki Day Spa
01.2018 - 01.2020

Customer Service Representative

Logisticare
03.2015 - 01.2019

Cosmetology Certificate - undefined

Innovate Salon Academy

High School Diploma - undefined

Plainfield Academy for the Arts and Advanced Studies

LPN - Licensed Practical Nurseing

Berkeley College