Tamia Green

• Identified and escalated priority issues according to customer's specifications using company procedures • Provided superior customer service with efficiency, empathy and expertise to ensure satisfaction

• Diagnosed and resolved technical issues with claims, eligibility, billing and authorizations

• Built strong customer relationships; promoted products and services to maximize customer retention

Received inbound calls and provided sales and entry support to multiple clients, consistently met KPIs • Generated sales of video and broadband services; efficient order entry support for customer accounts • Educated customers on offers, promotions and service terms, achieving high satisfaction scores

• Processed payments and scheduled installation appointments while staying up-to-date with mission

• Analyzed account data and recorded accurate sourced documentation, verified errors or discrepancies • Performed data manipulation and exploratory data analysis for making data useful and informative

• Computed, recorded and proofread data and other information, adhered to all policies and procedures • Verified records and supported operations, revised any errors or issues with proper mitigation

• Maintained professional attitude while interacting with customers, management, vendors, coworkers