Tamia Harris
Milwaukee,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Night Auditor/Front Desk Clerk
Hyatt
06.2023 - 05.2024
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Prepared reports on guest satisfaction levels and other metrics.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Resident Assistant
RIPON COLLEGE
08.2022 - 11.2023
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Collaborated with campus security to maintain a safe living environment for all residents.
Cashier
Speedway/7-ELEVEN
06.2022 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Line Cook/Cashier
SAGE Dining Services
09.2021 - 05.2022
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Host/To-Go/cashiering
Chili's
09.2020 - 06.2021
- Handle POS system
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Dishwasher/Line Cook
Hot House Tarvern
07.2020 - 07.2020
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Associate's degree - Surgical Technology
Milwaukee Area Technical College
Milwaukee, WIHigh school diploma -
Milwaukee Lutheran high school
Milwaukee, WI05.2021
Skills
- Cleaning Experience
- Kitchen Experience
- Food Preparation
- Food Handling
- Food Production
- Meal Preparation
- Cooking
- Food Safety
- Food service
- Restaurant experience
- Host/Hostess
- Cashiering
- Laboratory experience
- Microbiology
- Organic chemistry
- Microsoft Office
- Medical terminology
- Organizational skills
- Microsoft Powerpoint
- Quality control
- Customer Service
- Supportive
- Activity Planning
- Team Player
- Time Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Night Auditor/Front Desk Clerk
Hyatt
06.2023 - 05.2024
Resident Assistant
RIPON COLLEGE
08.2022 - 11.2023
Cashier
Speedway/7-ELEVEN
06.2022 - 08.2022
Line Cook/Cashier
SAGE Dining Services
09.2021 - 05.2022
Host/To-Go/cashiering
Chili's
09.2020 - 06.2021
Dishwasher/Line Cook
Hot House Tarvern
07.2020 - 07.2020
High school diploma -
Milwaukee Lutheran high school
Associate's degree - Surgical Technology
Milwaukee Area Technical College
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