Summary
Overview
Work History
Education
Certification
Timeline
Generic

Tamia Harrison

Atlanta,GA

Summary

Quality focused, dedicated, and results-oriented leader. I have a history of proven success in high-volume and fast-paced
work environments, as well as turn around management. My skill and passion for customer service, both giving and
receiving, allow me to be the perfect bridge between business and consumer. Thus ensuring the needs of both are met
and beneficial to one another.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Arden's Garden
11.2023 - Current
  • Recruited, hired and trained team members.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Manage a team of 50+ employees
  • Lead daily community outreach sampling
  • Place weekly orders, 3 times per week, to keep the store stocked with produce and paper products
  • Create schedules
  • Conduct weekly one on one coaching with employees
  • Support on the main floor
  • Assist in prep
  • Handle cash deposits and withdrawals to/from the bank
  • Plan/lead monthly store meetings.

General Manager

The Salty Donut
05.2022 - 01.2024
  • Lead the daily operations of two store locations
  • Managed and supervised two separate teams of 30+ individuals
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Formulated policies and procedures to streamline operations.
  • Lead the daily operations of two store locations
  • Manage and supervise two separate teams of 30+ individuals
  • Place large orders for both FOH and BOH
  • Weekly full store inventory
  • Interview + onboard new employees
  • Assist in baking
  • Create bi-weekly schedules for team members at two store locations
  • Train new employees on policies and procedures
  • Lead weekly team meetings and evaluations
  • Track labor and sales of two store locations
  • Directly resolve customer complaints and ensure satisfaction and outstanding customer service
  • Develop and implement strategies to reduce food waste
  • Daily use of Microsoft office, word, and excel
  • Maintain weekly budget.
  • Worked flexible hours across night, weekend, and holiday shifts.

Assistant Manager

Sweet Green
06.2021 - 05.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Assisted in recruiting, hiring and training of team members.
  • Prepare menu items
  • Create schedules


General Manager

Uptown Juice Bar
01.2018 - 06.2021
  • Interacted well with customers to build connections and nurture relationships.
  • Formulated policies and procedures to streamline operations.
  • Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
  • Conduct employee performance reviews
  • Placed daily orders to ensure the store remained stocked with fresh produce and paper products

Education

Associate of Arts - Film

Brooklyn College
Brooklyn, NY

SCAD

Certification

  • ServSafe Food Handler's Certification

Timeline

General Manager

Arden's Garden
11.2023 - Current

General Manager

The Salty Donut
05.2022 - 01.2024

Assistant Manager

Sweet Green
06.2021 - 05.2023

General Manager

Uptown Juice Bar
01.2018 - 06.2021

Associate of Arts - Film

Brooklyn College

SCAD

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Tamia Harrison