Summary
Overview
Work History
Education
Skills
Certification
Languages
Military Service
Accomplishments
References
Timeline
Generic

Tamia Hill

Montgomery,United States

Summary

Resourceful Express Service Advisor with extensive experience in managing service requests and coordinating maintenance operations to enhance customer satisfaction. Strong communication skills facilitate effective liaison between customers and technical teams, ensuring seamless service delivery. Known for high-level problem-solving abilities and a commitment to operational efficiency, with a proven track record in troubleshooting and improving team dynamics. Military background in medical logistics, including two deployments, further reinforces adaptability and dedication to maintaining high-quality standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Toyota Express Service Advisor

DAN WOLF TOYOTA OF NAPERVILLE
Naperville, United States
06.2023 - Current
  • Maintained accurate customer records, including contact information and vehicle history.
  • Reviewed repair orders for accuracy and completeness prior to customer pick up.
  • Communicated effectively with customers to explain technical automotive terminology and processes.
  • Verified that all work performed was completed correctly and met quality standards.
  • Provided estimates of costs for services requested by customers.
  • Determine and recommend needed maintenance based on vehicle age, mileage, and history of the vehicle.
  • Prepare an accurate estimate of costs for labor and parts.
  • Processed payment transactions accurately and efficiently using a point-of-sale system.
  • Promoted additional products and services offered by the dealership.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Recommended additional, useful services to customers to increase overall sales.
  • Greeted customers and provided them with information regarding service options.

Medical Logistic Specialist

U.S. Air Force
Minneapolis, United States
10.2019 - Current
  • Medical Logistics Technician working as operations and support to medical technicians and nurses in an Aerospace medical unit
  • Performs and manages preparation and maintenance of manual and mechanized accountable medical materiel records
  • Requisitioning, receiving, storing, issuing, safeguarding and accounting for supplies and equipment
  • Processes and monitors requests for contracts
  • Implements and directs medical materiel activities for inventory control, accounting, financial planning, and management of supplies and equipment
  • Performs and monitors computer operations
  • Performs inventories on medical supply and quality assurance on medical equipment
  • Maintained a detailed inventory of medical supplies and equipment, ensuring accuracy in stock levels.
  • Organized the shipment of medical supplies and equipment to healthcare facilities in accordance with established protocols.
  • Developed efficient methods for tracking delivery times and product expiration dates.
  • Provided technical support to staff members regarding the proper use of medical equipment.
  • Performed regular inspections of all medical supply storage areas, ensuring compliance with safety regulations.
  • Created detailed reports on supply usage, ordering trends, and other relevant data points.
  • Ensured that all medical supplies were stored in an appropriate environment according to manufacturer specifications.
  • Developed training materials for staff members on the proper handling and storage of medical supplies.

Medical Logistics Specialist/Deployment Manager

Air Force
Fairfield, CA
04.2024 - 10.2024
  • Maintained a detailed inventory of medical supplies and equipment, ensuring accuracy in stock levels.
  • Organized the shipment of medical supplies and equipment to healthcare facilities in accordance with established protocols.
  • Developed efficient methods for tracking delivery times and product expiration dates.
  • Coordinated with healthcare providers to identify necessary medical supplies based on facility needs.
  • Created detailed reports on supply usage, ordering trends, and other relevant data points.
  • Performed regular inspections of all medical supply storage areas, ensuring compliance with safety regulations.
  • Identified opportunities for cost savings through improved purchasing strategies.
  • Resolved any discrepancies between ordered items and received items in a timely manner.
  • Ensured that all medical supplies were stored in an appropriate environment according to manufacturer specifications.
  • Developed training materials for staff members on the proper handling and storage of medical supplies.
  • Conducted research into new products that could benefit patients or improve operational efficiency.
  • Implemented quality control processes to guarantee the integrity of delivered items.
  • Managed relationships with third-party suppliers to ensure satisfactory customer service.
  • Managed movement of materials and product through production.
  • Assisted in the loading and unloading of patients onto aircrafts.
  • Organized supplies for each mission, ensuring availability of appropriate equipment for each patient's needs.

Bartender

1891 American Eatery and Bar
Houston, TX
10.2023 - 02.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Server/Wine Bartender

Cooper's Hawk Winery & Restaurants
Naperville, United States
06.2021 - 06.2023
  • Conduct Wine tasting for multiple customers at the wine bar
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Serving guests by providing excellent help in describing food/beverage, taking orders, efficiently delivering food and accepting payment
  • Provided excellent customer service to ensure satisfaction.
  • Verified and recorded cash totals from daily receipts.
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.

Medical Logistics Specialist/Deployment Specialist

Air Force
DOHA, QATAR
09.2022 - 04.2023
  • Maintained a detailed inventory of medical supplies and equipment, ensuring accuracy in stock levels.
  • Organized the shipment of medical supplies and equipment to healthcare facilities in accordance with established protocols.
  • Coordinated with healthcare providers to identify necessary medical supplies based on facility needs.
  • Provided technical support to staff members regarding the proper use of medical equipment.
  • Developed efficient methods for tracking delivery times and product expiration dates.
  • Performed regular inspections of all medical supply storage areas, ensuring compliance with safety regulations.
  • Created detailed reports on supply usage, ordering trends, and other relevant data points.
  • Monitored patient records for accuracy and completeness related to medical supply orders.
  • Collaborated with vendors to ensure timely delivery of requested products at competitive prices.
  • Identified opportunities for cost savings through improved purchasing strategies.
  • Resolved any discrepancies between ordered items and received items in a timely manner.
  • Managed relationships with third-party suppliers to ensure satisfactory customer service.
  • Analyzed historical data related to purchasing patterns, identifying areas where improvements could be made.
  • Processed invoices accurately upon receipt, verifying pricing information against purchase orders.
  • Managed movement of materials and product through production.
  • Assisted fellow planning staff members with tasks to maintain proper workflows.
  • Contacted suppliers to verify shipment details.
  • Coordinated pick-up and delivery of express mail services.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.

Target Team Member

Target
Yorkville, United States
05.2017 - 04.2023
  • Versatile team member in logistics, fulfillment, ship-from-store team, guest service, cashier, and Starbucks team.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Answered phone calls regarding inquiries about products or services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.

Server

Buffalo Wild Wings
Illinois, United States
07.2018 - 10.2018
  • Provide excellent guest service by engaging the guest, describing food/beverage, taking orders, efficiently delivering food and accepting payment
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Culvers Crew Member

Culver's
Illinois, United States
08.2015 - 05.2017
  • Restocked kitchen supplies including food products and utensils.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Adhered to health department regulations regarding food handling procedures.
  • Resolved customer complaints in a professional manner.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

In Home Caregiver

Private Caregiving Services
Yorkville, United States
05.2016 - 03.2017
  • Care taker for an individual with mental and physical disability due to wolf-hirschhorn syndrome few times a week in residents home
  • Provided personal care and companionship to elderly individuals in their homes.
  • Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
  • Performed light housekeeping tasks such as laundry, dusting and vacuuming.
  • Planned nutritious meals and snacks according to dietary guidelines.
  • Organized client medications for timely administration.

Education

Bachelor of Arts - Business Management

American Military University
04-2025

Undergraduate - Business Management

Texas Southern University
Houston, TX
11.2024

Associate of Arts - LOGISTICS MANAGEMENT

Community College of The Air Force
Montgomery, AL
08-2022

Associate's degree - Criminal Justice

Waubonsee Community College
IL
08.2019

Some College (No Degree) - PRE-NURSING

Waubonsee Community College
Sugar Grove, IL

Skills

  • Barista experience
  • Warehouse Experience
  • Military
  • Logistics Management
  • Leadership
  • Microsoft Word
  • Microsoft Excel
  • Communication Skills
  • Research
  • Security
  • Human Resources
  • Supply Chain
  • Caregiving
  • First aid
  • Money management
  • Veterans' assistance
  • Training & Development
  • Sales
  • Cashiering
  • Computer Operation
  • Microsoft Office
  • Office Management
  • Serving
  • Medical supply chain
  • Management
  • Guest Services
  • Microsoft Outlook
  • POS
  • Quality Assurance
  • Service writing
  • Credit card payment processing
  • Facilities management
  • Appointment scheduling
  • Negotiation
  • Purchasing
  • Logistics sales
  • Vehicle assessment
  • Bill preparation
  • Customer consulting
  • Records oversight
  • Point of sale system
  • Preventive maintenance coordination
  • Program follow-up and assessment
  • Sales expertise
  • Personal hygiene support
  • First-aid and CPR
  • Victim advocacy
  • Self-defense techniques

Certification

  • CPR
  • First Aid Certification
  • Food Handler Certification
  • Secret Security Clearance
  • Basic Life Support (BLS)
  • TCCC certified
  • Combat ready arms

Languages

  • American Sign Language, Beginner
  • Spanish, Beginner

Military Service

Air Force Reserve for the United States - JULY, 19, 2019-PRESENT

RANK: STAFF SERGEANT/ GRADE: E5

Medical logistics specialist for Aeromedical Evaulation

Accomplishments

  • HONOR SOCIETY
  • DEANS LIST
  • PRESIDENCE LIST
  • DEFENSE MERITORIOUS MEDAL
  • AIR AND SPACE ACHIEVEMENT MEDAL
  • AIR AND SPACE COMMENDATION MEDAL
  • OUTSTANDING PERFORMANCE AWARD

References

References available upon request.

Timeline

Medical Logistics Specialist/Deployment Manager

Air Force
04.2024 - 10.2024

Bartender

1891 American Eatery and Bar
10.2023 - 02.2024

Toyota Express Service Advisor

DAN WOLF TOYOTA OF NAPERVILLE
06.2023 - Current

Medical Logistics Specialist/Deployment Specialist

Air Force
09.2022 - 04.2023

Server/Wine Bartender

Cooper's Hawk Winery & Restaurants
06.2021 - 06.2023

Medical Logistic Specialist

U.S. Air Force
10.2019 - Current

Server

Buffalo Wild Wings
07.2018 - 10.2018

Target Team Member

Target
05.2017 - 04.2023

In Home Caregiver

Private Caregiving Services
05.2016 - 03.2017

Culvers Crew Member

Culver's
08.2015 - 05.2017

Bachelor of Arts - Business Management

American Military University

Undergraduate - Business Management

Texas Southern University

Associate of Arts - LOGISTICS MANAGEMENT

Community College of The Air Force

Associate's degree - Criminal Justice

Waubonsee Community College

Some College (No Degree) - PRE-NURSING

Waubonsee Community College

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