Tamia Holloway

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and being emotionally/physically supportive.
• Built strong relationships with clients to deliver emotional support and companionship.
• Daily grocery store trips.
• Took classes in Calimesa for my certificate.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained inventory of food and supplies.
• Responsibly handle various cash transactions and balance cash at end of shift.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Processed all reservations, check-ins and check-outs as well as departures.

Promoted

• Assisted with training all new agents.
• Handle cash and credit card payments for groups and events.
• Supervising daily shift process. Each shift print all reports ( Contingency Reports, High Balance Reports, Duplicate Name, Reservations Reports ETC.) and send my shift report for day/night.
• Responding to escalated issues of guests.
• Advise guests of any messages/packages/amenities for them, and send to room if required.
• Provide information to guests about room details, property amenities.
• Report accidents, injuries, and unsafe work conditions.
• Ensuring high level of customer care at all times, maintaining cheerful and friendly attitude.
• Prep team for any upcoming groups/events coming in. Pre-block
  rooms, check groups in, get key packets prepped and ready, print rooming lists and open banquet rooms if they have one.

Promoted

• Manage all of events which include planning with client, turning event into booking, and event promotions.
• Developed creative themes for events and created related activities to engage attendees.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Charge and post all charges to accounts of all events and groups for clients.
• Get room lists ready for all clients that also have rooms as well as event spaces.
• Create files for all contracts and charges for event.
• Send over Sales Kits to client's which includes banquet and catering menus and fact sheets etc.
• Receive all call's transferred by front desk agents for all inquiries for any event.