TAMIA JACKSON
Dalton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Team Expert
BlueCross BlueShield Of Tennessee Inc.
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Prepared detailed reports on interviewed candidates for hiring managers'' review, helping them make informed decisions quickly and efficiently.
- Reviewing and resolving quality errors and providing feedback; performing audits as needed.
Correspondent
BlueCross BlueShield Of Tennessee Inc.
03.2021 - 05.2023
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Submitted verbal and written notification to members and providers.
- Affirmed or denied coverage fairly based on thorough investigations.
Consumer Advisor Expert
Blue Cross Blue Shield Tennessee
03.2018 - 03.2021
- Provide independent decision making skills & demonstrate initiatives to resolve issues for internal and external customers.
- Maintain acceptable quality accuracy and productivity goals based on division guidelines
- Conduct outbound calls for Member Reconsideration and Compliance dept as requested
- Backup TTE & Mentor
Supervisor
Sportsbarn
02.2012 - 12.2018
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Certificate - Cosmetology
Regency Beauty Institute
Chattanooga, TN10.2013
Skills
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Ability to work independently or in team
- Excellent oral and written communication skills
- Operational Efficiency
- Employee Performance Evaluations
- Motivational Leadership
Certification
- Lean Six Sigma Certification - April 2024
Timeline
Technical Team Expert
BlueCross BlueShield Of Tennessee Inc.
05.2023 - Current
Correspondent
BlueCross BlueShield Of Tennessee Inc.
03.2021 - 05.2023
Consumer Advisor Expert
Blue Cross Blue Shield Tennessee
03.2018 - 03.2021
Supervisor
Sportsbarn
02.2012 - 12.2018
Certificate - Cosmetology
Regency Beauty Institute
- Lean Six Sigma Certification - April 2024
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