Tamia Lanier
Chapel Hill,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Durham Public Schools
07.2023 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Afterschool Counselor
Duke School
08.2022 - Current
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Built productive, lasting connections with individual students.
Customer Service Representative
Lowes Home Improvement
01.2022 - 08.2022
- .Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 15 incoming calls and emails.
Cashier
Follet Bookstore
08.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Counselor
KL Fun Time
05.2019 - 05.2021
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Elementary School Volunteer
Southwest Elementary School
03.2019 - 03.2020
- Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
- Coordinated volunteer efforts during school-wide events, ensuring seamless and successful execution.
- Aided classroom management by providing one-on-one support for students requiring additional assistance.
- Supervised recess periods, ensuring safety rules were followed while promoting healthy physical activity.
Education
Bachelor of Science - Kinesiology
North Carolina Central University
Durham, NC05.2023
High School Diploma -
Lexington Senior High School
Lexington, NC06.2018
Skills
- Oral communication
- Behavior Management
- Problem-solving abilities
- Customer Service
- Data Entry
- Problem Resolution
- Computer Proficiency
- Customer satisfaction measurement
- Professional telephone demeanor
- Learning Management Systems
- Skill Development
- Program Recordkeeping
Certification
Microsoft Office Certified
Entry-Level Data Entry
Adobe Certified
First Aid/CPR Certified
Timeline
Assistant Teacher
Durham Public Schools
07.2023 - Current
Afterschool Counselor
Duke School
08.2022 - Current
Customer Service Representative
Lowes Home Improvement
01.2022 - 08.2022
Cashier
Follet Bookstore
08.2021 - 07.2022
Counselor
KL Fun Time
05.2019 - 05.2021
Elementary School Volunteer
Southwest Elementary School
03.2019 - 03.2020
Bachelor of Science - Kinesiology
North Carolina Central University
High School Diploma -
Lexington Senior High School
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