Summary
Overview
Work History
Education
Skills
Timeline
Server

TaMia Little

Pittsburgh,PA

Summary

Proven server with a track record of enhancing customer satisfaction at Applebee's through exceptional service and strong work ethic. Skilled in POS systems and guest engagement, consistently elevating dining experiences by anticipating needs and efficiently managing high-volume settings. Demonstrated ability to improve table turnover rate and foster customer relationships, contributing to repeat business.

Overview

5
5
years of professional experience

Work History

Server

Applebee's
03.2024 - 09.2024
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
  • Maintained a clean and inviting dining area for an exceptional fine dining atmosphere.

Server

Ham N Eggers
06.2023 - 12.2023
  • Provided exceptional customer service through friendly greetings, prompt attention, and accurate information on menu items and specials.
  • Assisted in maintaining a clean and inviting atmosphere for an enjoyable dining experience.
  • Managed reservations system effectively, reducing wait times and maximizing table turnover rate.
  • Enhanced customer satisfaction by efficiently managing waitlist and seating arrangements.
  • Coordinated efficient table transitions during busy periods by swiftly clearing tables after use, allowing for faster seating of new customers.

Server

Eat N Park
06.2022 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

UNOS
03.2020 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Cosmetology License - Cosmetology

Empire Beauty School
West Mifflin, PA
07.2021

Diploma -

Westmifflin Area HS
West Mifflin, PA
06.2020

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • POS systems proficiency
  • POS systems expert
  • Complaint Handling
  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Presentation Skills
  • Employee Performance Management
  • Satisfaction monitoring
  • Problem-Solving
  • Food safety practices
  • Thorough Food Safety Knowledge
  • Hospitality service expertise
  • Cleanliness standards
  • Food Running
  • High-volume dining
  • Service prioritization
  • Table Bussing
  • Point of sale operation
  • Dining area maintenance
  • Allergy awareness
  • Order Management
  • Guest Seating

Timeline

Server

Applebee's
03.2024 - 09.2024

Server

Ham N Eggers
06.2023 - 12.2023

Server

Eat N Park
06.2022 - 11.2022

Server

UNOS
03.2020 - 06.2022

Cosmetology License - Cosmetology

Empire Beauty School

Diploma -

Westmifflin Area HS

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TaMia Little