Tamia Mack
Ocala
Summary
Dedicated server with a proven track record in delivering exceptional customer service and managing high-volume dining environments. Known for attention to detail and efficiency, ensuring guest satisfaction through effective problem-solving and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Havava Country Club
The Villages
09.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled cash transactions and processed payments accurately.
- Resolved guest complaints professionally to ensure satisfaction and comfort.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Olive Garden
Ocala
04.2021 - 12.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled cash transactions and processed payments accurately.
- Resolved guest complaints professionally to ensure satisfaction and comfort.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Crew Member
SUBWAY®Restaurants
Ocala
12.2017 - 12.2020
- Prepared food items following safety and quality standards.
- Maintained cleanliness of workstations and dining areas consistently.
- Operated cash register and handled customer transactions efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Stocked ingredients and supplies to support kitchen operations effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided friendly service, creating a welcoming atmosphere for customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
Medication Assistance
LTC Pharmacy
Ocala01-2025
High School Diploma -
Lake Weir High School
Candler, FL05-2020
Skills
- Customer service
- Health informatics
- Medication administration
- Team collaboration
- Food safety practices
- Cash handling
Certification
- Medication Assistance Training Certificate of Achievement
Accomplishments
- Graduated from High School with Honors
Languages
English
Professional
Affiliations
- While working two jobs I assisted in handing out medication to my elderly grand parents.
- Balanced two work schedules
References
References available upon request.
Timeline
Server
Havava Country Club
09.2023 - Current
Server
Olive Garden
04.2021 - 12.2022
Crew Member
SUBWAY®Restaurants
12.2017 - 12.2020
Medication Assistance
LTC Pharmacy
High School Diploma -
Lake Weir High School
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