Summary

Overview

Work History

Education

Skills

ADDITIONAL EXPERIENCE

Timeline

Tamia Merriweather

Columbus,Georgia

Summary

Customer service professional with 9 years of experience, including 4 years in remote roles across healthcare, insurance, and technology. Skilled in high-volume inquiry resolution, Tier 1 technical support, and HIPAA compliant documentation. Proven ability to manage complex customer needs while maintaining compliance and service quality.

Overview

years of professional experience

Work History

Resolution Specialist (Remote)

Safeguard Properties

06.2024 - Current

Resolve inquiries from policyholders, agents, and inspectors regarding insurance inspections in a timely and accurate manner.
Manage inbound and outbound calls, handling up to 50 orders daily while maintaining accurate CRM documentation.
Communicate via email and phone with policyholders and inspectors, resolving scheduling conflicts and refusals.
Utilized CRM tools to track and analyze support interactions, providing actionable insights to optimize customer support processes.
Schedule inspections and coordinate between policyholders, agents, and inspectors to ensure smooth processes.
Track and manage orders internally, supporting operational efficiency and customer satisfaction.

Seasonal Associate Technical Support 1 (Remote)

Anthology Inc.

04.2024 - 06.2024

Provided Tier 1 support by accurately documenting customer issues, reproducing problems, and escalating to Tier 2 as required.
Drafted, reviewed, and published product bugs/fixes into the Knowledge Base, aiding in rapid issue resolution and knowledge sharing.
Delivered exceptional customer service with a strong focus on achieving first-contact resolution, contributing to improved customer satisfaction.
Engaged actively with CRM and ticketing systems to log interactions and monitor recurring issues, supporting continuous service improvements.

Member Service Specialist (Remote)

Prime Therapeutics

06.2023 - 03.2024

Resolved inquiries for Medicare and Medicaid members regarding coverage, billing, and medications, ensuring compliance with regulatory standards.
Maintained HIPAA compliant documentation and proactively escalated complex cases, supporting timely resolution and quality service.
Applied medical billing and coding expertise to support accurate member guidance and streamline problem resolution.
Collaborated with technical teams to refine documentation processes, enhancing data accuracy and reliability in member interactions.

Loyalty Customer Service Representative (Remote)

Afni / Verizon

02.2022 - 02.2024

Provided Tier 1 technical support, troubleshooting account and service issues, reconnecting suspended services, and explaining fees.
Handled inbound/outbound calls, sales, account updates, and problem resolution while maintaining detailed CRM records.
Documented all customer interactions in CRM to ensure accurate tracking and support escalation procedures.
Served as a loyalty and retention specialist, helping customers avoid service disconnection and resolving billing/financial issues.
Optimized CRM entries and ticketing processes to drive faster issue categorization and resolution.
Delivered high-quality service, resolving 50+ daily inquiries and supporting customer satisfaction and retention goals.

Education

Bachelor of Science - Psychology

Western Governors University

Salt Lake City, UT

Associate of Science - Billing And Coding

Ultimate Medical Academy

Clearwater, FL