Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tamia Mobley

Simpsonville,SC

Summary

Developed leadership and customer service skills in fast-paced retail environment. Ability to manage teams, handle transactions, and resolve customer issues effectively. Experienced with efficient inventory management and organization. Maintaining accurate stock levels and optimizing storage spaces. Hospitality professional with proven track record in managing reservations and enhancing guest experiences. Diligent with background in providing compassionate patient care and assistance with daily activities.

Overview

6
6
years of professional experience

Work History

Reservation Agent

Best Western Hotel
11.2023 - 12.2024
  • Managed reservations using property management system, ensuring accurate bookings and guest information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Booking between 60-100 reservations per week.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.

Stocking Associate

Lowes Home Improvement Warehouse
10.2022 - 04.2023
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloading trucks with 300 - 400 pieces weekly and Restocking the items in correct aisles during the night.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.

Cashier Team Lead

Taco Bell
01.2019 - 04.2021
  • Managed daily cash reconciliation, ensuring accuracy and compliance with company policies.
  • Assisted in inventory management by tracking supplies and placing orders as needed.
  • Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
  • Gained over 50 positive customer surveys each month for my store location which won my store the best store of the year.

Education

High School Diploma - English Literature

Bowers & Whitley Career Center
Tampa, FL
07.2019

Skills

  • Cash handling expertise
  • Policy enforcement
  • Store maintenance
  • Customer complaint handling
  • Restocking shelves
  • Item scanning
  • Loading and unloading
  • Workplace cleanliness
  • Phone reception
  • Hotel policy enforcement
  • Computer skills
  • Hospitality services
  • Patient care
  • Vital signs monitoring
  • Bathing assistance
  • Feeding assistance

Additional Information

Lived with My Grandmother from august 2021 to November 2022 she was under the care of my aunt Cynthia who was working in Home Health Care as a Certified CNA she taught me how to care for my grandmother using the standard nursing methods during my time living there I independently took care of my elderly grandmother with tasks like bed baths or showers , dressings , vitals , feedings, providing prescribed medications , assisting in getting my grandmother back and forth to doctor appointments , assisting with wheel chair transfers etc

Timeline

Reservation Agent

Best Western Hotel
11.2023 - 12.2024

Stocking Associate

Lowes Home Improvement Warehouse
10.2022 - 04.2023

Cashier Team Lead

Taco Bell
01.2019 - 04.2021

High School Diploma - English Literature

Bowers & Whitley Career Center

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