Tamia Pea
San Diego,CA
Summary
Self-motivated front desk agent highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
AC HOTEL GASLAMP
San Diego
01.2023 - Current
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Server
Cold Stone
SAN DIEGO
02.2019 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
Front Desk Receptionist
San Diego Marriott La Jolla
San Diego
01.2021 - 01.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
COVID-19 Screener
COVID CLINIC INC.
San Diego
03.2020 - 03.2021
- Assisted patients with completing COVID-19 screening forms and questionnaires.
- Utilized personal protective equipment such as masks, gloves, face shields., at all times while performing screenings.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Followed up with patients via telephone or email regarding their test results and answered any additional questions they may have had.
- Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
- Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
Medical Assistant
Jeffrey K Williams MD
San Diego
07.2019 - 04.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
Education
GED -
Concorde Career College
San Diego, CA06-2019
Skills
- File Organization
- Problem-solving skills
- Customer Service
- Office Organization
- Scheduling appointments
- Patient-focused care
- Medical Billing
- HIPAA Compliance
- Medical Terminology
- EKG set up and monitoring
- CPR
- Venipuncture and phlebotomy
- Certified in Basic Life Support (BLS)
- Vital signs monitoring
- Food inspection
- Cash Handling
- Positive and professional
Websites
Languages
English
Professional
References
References available upon request.
Timeline
Front Desk Receptionist
AC HOTEL GASLAMP
01.2023 - Current
Front Desk Receptionist
San Diego Marriott La Jolla
01.2021 - 01.2023
COVID-19 Screener
COVID CLINIC INC.
03.2020 - 03.2021
Medical Assistant
Jeffrey K Williams MD
07.2019 - 04.2020
Server
Cold Stone
02.2019 - Current
GED -
Concorde Career College
Similar Profiles
Tamia PeaTamia Pea
Front Office Agent at AC Hotel Gaslamp San Diego Downtown QuarterFront Office Agent at AC Hotel Gaslamp San Diego Downtown Quarter
José A. BriseñoJosé A. Briseño
Revenue Manager at Hotel Indigo San Diego Gaslamp QuarterRevenue Manager at Hotel Indigo San Diego Gaslamp Quarter
Angelica AguileraAngelica Aguilera
Executive Housekeeper at Margaritaville Hotel San Diego Gaslamp Quarter (Former Solamar)Executive Housekeeper at Margaritaville Hotel San Diego Gaslamp Quarter (Former Solamar)