Tamia Pea

• Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
• Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
• Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
• Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
• Maintained a high level of guest service, resulting in positive online reviews and repeat business.
• Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
• Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.

.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Created, prepared, and delivered reports to various departments.
• Responded to inquiries from callers seeking information.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Performed medical records management, including filing, organizing and scanning documents.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Prepared lab specimens for diagnostic evaluation.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained current and accurate medical records for patients.
• Enhanced office productivity by handling high volume of callers per day.
• Reduced patient wait times by implementing efficient scheduling practices for medical assistants.

• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Gathered, organized and input information into digital database.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.