Tamia Reditt
Toledo,OH
Summary
Embraced opportunities for skill development and knowledge enhancement in related positions. Sales professional with proven track record in driving business growth and client satisfaction. Adept in developing and implementing sales strategies that align with organizational goals. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in client relationship management and strategic planning, embodying reliability and results-oriented focus.
Overview
8
8
years of professional experience
Work History
Sales Lead
Attitude Wellness
10.2021 - Current
- Greets guests upon arrival and help with any questions, concerns, and needs they may have.
- Fulfills orders based upon set guidelines in an efficient and precise manner.
- Handles cash and debit card transactions in copious amounts throughout a shift.
- Opens and closes between six and eight cash tills on a shift.
- Deals with cash maintenance with a safe and in counting cash drawers.
- Handles customer concerns with a smile in a helpful manner.
- Motivates a team of up to 30 on a shift.
Coffee Crafter
Maddie & Bella’s Coffee Roasters
10.2021 - 05.2022
- Greeted customers and took orders in a positive greeting. Prepared and prepared beverages and food based on set up guidelines.
- Offered customer service based on customer needs throughout all steps of our interactions.
- Handled between 50-125 in-person and mobile order customers per four-hour shift.
- Implemented artistic visuals and ideas for selling more products in store based on season.
- Crafted high-quality coffee blends, ensuring consistent flavor profiles and adherence to company standards.
Barista/Supervisor
Compass Group
07.2017 - 04.2021
- Greeted and took orders from customers with a smile. Prepared and served beverages and food based on set guidelines for customers.
- Maintained an understanding of customer values and needs for an exceptional experience from the moment they arrived until they left in a fast-paced environment.
- Trained new baristas on machinery, taking orders, using cash registers.
- Opened, watched, and closed a store unit to make sure everything ran in accordance to plan.
- Supervised daily operations of café, ensuring high-quality service and customer satisfaction.
- Implemented process improvements that enhanced beverage preparation efficiency and reduced waste.
- Trained and mentored new baristas in coffee preparation techniques and customer interactions.
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Rotated a staff of 9 on a shift for adequate coverage and fair distribution of workload.
Barista/Customer Service
Kroger
01.2020 - 08.2020
- Greeted and took orders from customers with a smile. Prepared and served beverages and food based on set guidelines for customers.
- Stocked inventory and watched sales for placing orders.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety regulations.
- Provided exceptional customer service by engaging with patrons and addressing inquiries or concerns promptly.
- Operated espresso machines and brewing equipment, demonstrating proficiency in beverage preparation techniques.
- Collaborated with team of three that would handle between 40-120 customers on a shift.
Orientation Team Leader
Bowling Green State University
09.2018 - 09.2019
- Worked with three other team leaders, two graduate students, and a professional staff member and oversaw 15 orientation leaders. Worked closely and mentored a group of four orientation leaders.
- Planned a two-day retreat program, an opening ceremony, and a closing banquet. Facilitated recruitment programming, trainings, and class lessons for orientation leaders.
- Aided in the transition of incoming students on Orientation days. Addressed any concerns from new students, family members, and guests for Orientation and Fall Welcome Weekend.
- Led orientation programs for new students, enhancing their transition to university life.
- Developed training materials and resources for orientation team members to improve effectiveness.
- Mentored team members on best practices in communication and student support strategies.
- Collaborated with university departments to align orientation objectives with institutional goals.
- Evaluated feedback from participants to refine orientation processes and enhance overall experience.
- Implemented innovative activities that fostered connection among incoming students and staff.
- Promoted an inclusive atmosphere by addressing diverse perspectives and backgrounds throughout the orientation process.
Orientation Leader
Bowling Green State University
12.2017 - 08.2018
- Worked alongside 17 other orientation leaders for Student Orientation, Advising, & Registration (SOAR).
- Mentored and oversaw a group of seven Fall Welcome leaders. Aided in the transition of incoming students on Orientation days and Move-In Weekend.
- Facilitated orientation sessions for new students, enhancing their transition to university life.
- Mentored incoming students, providing guidance on academic resources and support services.
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
Education
Bachelor of Arts - Communication, Sociology
Bowling Green State University
Bowling Green12.2019
Skills
- Oversaw sales initiatives to drive revenue growth and improve market presence Coordinated with cross-functional teams to align sales strategies with organizational goals Mentored junior staff to enhance their sales skills and performance
- Facilitated accurate transcription of spoken content to support documentation and record-keeping
- Developed and implemented communication protocols to streamline information flow
- Led the planning and facilitation of small-scale public speaking programs Coordinated logistics and resources to optimize participant experience Mentored team members in effective communication strategies
- Oversaw the development of professional documents and presentations utilizing Microsoft Office Suite Coordinated team schedules and communications through Outlook to enhance productivity Managed data analysis and reporting processes in Excel to support decision-making
- Cultivated a positive work environment to enhance team performance and morale
- Facilitated orientation sessions for incoming students, fostering a welcoming environment Guided teams in developing effective communication strategies Achieved leadership certification to strengthen leadership capabilities
- Cultivated a collaborative environment that encouraged teamwork and open communication Championed punctuality to drive project timelines Leveraged adaptability to navigate challenges and optimize team performance
Timeline
Sales Lead
Attitude Wellness
10.2021 - Current
Coffee Crafter
Maddie & Bella’s Coffee Roasters
10.2021 - 05.2022
Barista/Customer Service
Kroger
01.2020 - 08.2020
Orientation Team Leader
Bowling Green State University
09.2018 - 09.2019
Orientation Leader
Bowling Green State University
12.2017 - 08.2018
Barista/Supervisor
Compass Group
07.2017 - 04.2021
Bachelor of Arts - Communication, Sociology
Bowling Green State University