Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamia Reed

Richmond

Summary

Overall experience in Customer Service.Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.

Overview

5
5
years of professional experience

Work History

Caregiver

Heart2Heartcare
Fulshear
05.2025 - Current
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Provided emotional support to clients during difficult times.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Assisted with meal planning to meet nutritional plans.

Delivery Associate

Amazon
Houston
10.2024 - 05.2025
  • Adhered to all safety policies and procedures while operating a commercial vehicle.
  • Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
  • Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
  • Maintained cleanliness of vehicle interior and exterior.
  • Ensured proper care in the handling of packages to avoid damage during transit.
  • Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Fulfillment Associate

Amazon
Fresno
10.2023 - 06.2024
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Loaded items onto pallets or into containers for shipment.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Inspected incoming materials for quality assurance purposes.
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
  • Communicated effectively with other departments regarding order status updates.
  • Packed items according to customer's specifications and requirements.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Followed safety protocols to minimize risk of accidents in the warehouse environment.
  • Accepted, processed and quickly filled orders.
  • Located merchandise from shelves and storage areas to fill orders.
  • Communicated effectively with supervisors and team members to address workflow challenges.

Party Host

Urban Air
Houston
05.2021 - 08.2023
  • Ensured that all areas of the venue were kept clean throughout the duration of the party.
  • Provided support to guests during the event including answering questions and addressing any concerns.
  • Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
  • Handled payments made by customers for services rendered during parties.
  • Greeted guests and provided excellent customer service.
  • Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
  • Resolved conflicts between guests or between staff members during events if necessary.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Transported trash bags to designated disposal areas.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.

Carhop

Sonic
Houston
08.2020 - 05.2021
  • Adhered to company policies regarding dress code, attendance requirements, break times.
  • Maintained cleanliness of dining area by wiping down surfaces and removing trash from tables between guests.
  • Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
  • Greeted and welcomed customers as they arrived at the drive-in window.
  • Ensured that all orders were accurate before delivering them to customers.
  • Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
  • Operated cash register accurately and efficiently to process customer payments.
  • Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
  • Delivered food orders to customers in a timely manner with a friendly attitude.
  • Prepared drinks, condiments, and food items according to restaurant standards.
  • Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
  • Communicated effectively with co-workers regarding order status or customer requests.
  • Stored food items properly according to health regulations such as date coding perishable goods before placing them into storage containers.

Education

BBA - Business Management

Texas Southern University
Houston, TX
05-2025

High School Diploma -

Sterling Highschool
Houston, TX
06-2022

Associate of Arts - Multidisciplinary Studies

Houston Community College
Houston, TX
05-2022

Skills

  • Customer service
  • Project management
  • Time management
  • Team collaboration
  • Conflict resolution
  • Heavy lifting
  • Incident reporting
  • Disability support
  • Behavioral management

Timeline

Caregiver

Heart2Heartcare
05.2025 - Current

Delivery Associate

Amazon
10.2024 - 05.2025

Fulfillment Associate

Amazon
10.2023 - 06.2024

Party Host

Urban Air
05.2021 - 08.2023

Carhop

Sonic
08.2020 - 05.2021

BBA - Business Management

Texas Southern University

High School Diploma -

Sterling Highschool

Associate of Arts - Multidisciplinary Studies

Houston Community College

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