Tamia Ross
Baltimore,MD
Summary
Proven leader in food service management with a track record of enhancing customer satisfaction and team performance at Aramark. Skilled in customer engagement and critical thinking, I excel in training and mentoring teams to exceed goals. Achievements include reducing food waste and improving service efficiency, demonstrating a commitment to excellence and operational improvement.
Overview
9
9
years of professional experience
Work History
Food Retail Brand Supervisor
Aramark
07.2023 - Current
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Walked through units multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Food Service Supervisor
Chartwells Compass Group
03.2020 - 06.2023
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Housekeeper Aide
Broadmead
05.2018 - 02.2020
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Handled special requests from residents with care and professionalism, enhancing their overall stay experience at the property.
Food Service Worker /Food Service Supervisor
Bon Appetite, Compass Group
01.2015 - 05.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
High School Diploma -
The Institute of Business And Entrepreneurship
Baltimore, MD06.2012
Skills
- Customer Engagement
- Customer Service
- Critical Thinking
- Cash Handling
- Decision-Making
- Training and mentoring
- Delegating Work
Timeline
Food Retail Brand Supervisor
Aramark
07.2023 - Current
Food Service Supervisor
Chartwells Compass Group
03.2020 - 06.2023
Housekeeper Aide
Broadmead
05.2018 - 02.2020
Food Service Worker /Food Service Supervisor
Bon Appetite, Compass Group
01.2015 - 05.2018
High School Diploma -
The Institute of Business And Entrepreneurship
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