Tamia Shaw
Conroe
Summary
Motivated and adaptable professional with a proven background in customer service, team training, and process improvement. I started my career in high-volume food service and advanced to Customer Service Trainer, gaining expertise in communication, onboarding, and problem-solving. Skilled in data entry, time management, and remote collaboration tools, with a reputation for self-motivation and reliability. Passionate about delivering excellent service, supporting team success, and thriving in remote or hybrid environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Love's Travel Stops
Willis
05.2025 - Current
- Delivered exceptional customer service to diverse clientele, ensuring positive experiences and resolving inquiries promptly.
- Accurately processed transactions and maintained attention to detail in a fast-paced environment.
- Communicated effectively with team members to manage workflow and achieve company standards.
- Developed strong problem-solving and conflict-resolution skills.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Trainer
Midway Fast Foods (Subway)
Conroe
08.2024 - 01.2025
- Delivered high-quality customer service by resolving inquiries and processing orders accurately, ensuring a positive experience in a fast-paced environment.
- Trained and mentored new employees on company policies, customer engagement techniques, and POS systems, developing strong instructional and communication skills.
- Maintained detailed transaction records and performed data entry, demonstrating accuracy and organizational ability—skills essential for remote administrative roles.
- Coordinated with team members and management to improve workflows, showcasing adaptability and problem-solving under pressure.
- Consistently met performance goals, balancing multiple priorities, and strengthening time management for independent work.
- Provided ongoing performance feedback and coaching, helping team members reach service quality targets, and fostering a culture of accountability and growth.
Crew Member
Burger King
Willis
08.2020 - 10.2020
- Learned the fundamentals of customer service and communication by interacting with guests in a high-volume environment, ensuring satisfaction with every order.
- Developed time management and multitasking skills, balancing food preparation, order accuracy, and front-line service during peak hours.
- Built strong team collaboration abilities, working closely with coworkers to maintain efficiency and meet demanding service goals.
- Gained experience in cash handling and transaction accuracy, reinforcing attention to detail and reliability—skills vital for administrative tasks.
- Adapted quickly to fast-paced, high-pressure situations, demonstrating problem-solving skills and composure under stress.
- Established the foundation for professional growth, applying early lessons in customer engagement, and process efficiency to later roles in training and support.
Education
High School Diploma -
Willis High School
10005 Hwy 75 N, Willis, Texas 7737805-2022
Skills
- Customer service excellence - skilled at providing high-quality support and ensuring client satisfaction
- Training and onboarding - experienced in mentoring and guiding new team members effectively
- Strong Communication - clear, professional verbal and written communication across multiple channels
- Self-Motivation & Discipline - ability to work independently and stay productive in remote settings
- Time Management - efficiently handles multiple priorities and meets deadlines without supervision
- Adaptability & Problem-Solving - quick to adjust to new tools, processes, and challenges
- Technology Proficiency - familiar with Microsoft Office, Google Workspace, POS systems, and virtual platforms (Zoom, Teams)
- Team Collaboration - builds positive relationships and works well in both virtual and in-person teams
Affiliations
- Plasma & Blood Donor : Regular donor demonstrating responsibility and commitment to community health.
- Babysitting : Provided dependable childcare services, showcasing trustworthiness, adaptability, and time management.
- Event & Community Volunteer : Assisted with concession stands, choir concerts, sports event preparation and cleanup, and contributed to Goodwill donation projects, reinforcing customer service, organization, and teamwork skills.
Timeline
Customer Service Associate
Love's Travel Stops
05.2025 - Current
Customer Service Trainer
Midway Fast Foods (Subway)
08.2024 - 01.2025
Crew Member
Burger King
08.2020 - 10.2020
High School Diploma -
Willis High School
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