Tamia Smith
Charlotte,NC
Summary
Proven Sales Associate with a track record of enhancing customer relationships and boosting sales through expert customer service and effective CRM tool utilization. At Neiman Marcus, led initiatives that significantly improved client engagement and team collaboration. Skilled in POS system operation and known for exceptional teamwork, ensuring a seamless shopping experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
Neiman Marcus
07.2023 - 05.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Nordstrom
10.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Mallard Creek
Charlotte Nc06-2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- POS System Operation
- Exceptional customer service
- Goal-Oriented
- Reliable and punctual
Timeline
Sales Associate
Neiman Marcus
07.2023 - 05.2024
Sales Associate
Nordstrom
10.2021 - 03.2023
High School Diploma -
Mallard Creek
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