Tamia Todd
Louisville,KY
Summary
Seasoned healthcare professional with a proven track record at IU Health Methodist Hospital, Jewish Hospital, and Baptist Health Medical center, adept in medical scheduling and exceptional communication. Excelled in cardiac rhythm analysis and streamlined patient care processes, enhancing operational efficiency. Demonstrates strong organizational skills and a commitment to improving patient outcomes through collaboration and advanced technical knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cardiac Monitor Technician
Jewish Hospital
Louisville, KY
06.2023 - Current
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
Patient Access Coordinator
Baptist Health Medical Center
Louisville, KY
06.2023 - 07.2024
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Float Pool Nursing Assistant
IU Health Methodist Hospital
Indianapolis, IN
10.2021 - 04.2023
- Delivered exceptional customer service experiences for both internal and external stakeholders, ensuring satisfaction throughout all interactions.
- Streamlined workflow by efficiently organizing medical supplies and equipment in each unit.
- Facilitated smooth transitions for incoming float pool nursing assistants by sharing knowledge about specific unit preferences and requirements.
- Built rapport with interdisciplinary team members, establishing trust and collaboration towards improved patient outcomes.
Medical Receptionist
IU Health Methodist Hospital
Indianapolis, IN
10.2021 - 04.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Surgery Scheduler
Willow Brook Health
Indianapolis, IN
06.2019 - 10.2020
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Education
Bachelor Of Medical Health And Humanities -
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2023
Skills
- Administration skills
- Medical scheduling
- Coordinating skills
- Medical terminology
- Cardiac Rhythm Analysis
- Basic Life Support
- Patient Recordkeeping
- Communication skills
- Organizational skills
- CNA
- Cerner
- Epic
- Oracle
- Spanish
Certification
- CPR certification
- Dysrhythmia certification
- BLS certification
Languages
Spanish
Limited Working
Timeline
Cardiac Monitor Technician
Jewish Hospital
06.2023 - Current
Patient Access Coordinator
Baptist Health Medical Center
06.2023 - 07.2024
Float Pool Nursing Assistant
IU Health Methodist Hospital
10.2021 - 04.2023
Medical Receptionist
IU Health Methodist Hospital
10.2021 - 04.2023
Surgery Scheduler
Willow Brook Health
06.2019 - 10.2020
Bachelor Of Medical Health And Humanities -
Indiana University - Purdue University Indianapolis