Tamia Williams
Jacksonville
Summary
Driven and compassionate professional with extensive experience in customer service and patient care, notably at Maximus and Mayo Clinic. Excelled in problem-solving and active listening, significantly enhancing customer satisfaction and patient well-being. Demonstrates critical thinking and time management, ensuring high-quality care and support in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus
06.2024 - Current
- Collecting payments, tracking loan balances, handling customer inquiries and requests, and maintaining accurate records.
- Proactively reaching out offering assistance, facilitating benefit applications, and helping resolve account concerns.
Patient Care Technician
Mayo Clinic
05.2023 - 01.2024
- Observed and monitored patients vital signs, including pulse, blood pressure, and respiration
- Executed daily personal hygiene task per patient , including tidying and changing linens
- Administering basic care to all patients
Customer Service Representative
MCI
03.2021 - 04.2023
- Provide technical assistance and answers to users questions assisting users by troubleshooting problems with computer hardware or software
- Diagnosing repairing faults, resolving network issues
Education
High School Diploma -
Mandarin High School
Jacksonville, FL06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient Observation
- Respectful and Compassionate
- Dependable and Responsible
- Patient Care
- Time Management
- Elderly Care
Timeline
Customer Service Representative
Maximus
06.2024 - Current
Patient Care Technician
Mayo Clinic
05.2023 - 01.2024
Customer Service Representative
MCI
03.2021 - 04.2023
High School Diploma -
Mandarin High School