Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAMIA BURLEIGH

Washington ,DC

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

CRP Corp
Washington , DC
09.2020 - Current
  • Returned Mail Supervisor
  • Quality Analyst
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Behavior Technician

Center For Autism And Related Disorders
Washington, DC
06.2019 - 09.2020
  • Observed patients and collected data
  • Helped patients accomplish daily tasks and build social skills
  • Used techniques such classical conditioning, shaping and chaining
  • Helped implement interventions outlined in behavior treatment plans
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 5 students

Home Health Aide

Georgetown Home Care
Washington, DC
09.2018 - 01.2020
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Traveled to clients' homes to provide healthcare services and promote continuity of care
  • Developed rapport to create safe and trusting environment for care

Sales Associate

RadioShack Corp.
Washington, DC
08.2014 - 05.2017
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Education

None - Home Health Aide

OIC/DC
Washington, DC
06.2018

High School Diploma -

UDC Community College
Washington , DC
08.2010

Skills

  • Computer-savvy
  • First aid and safety
  • Patient care
  • Professional bedside manner
  • Applied behavioral analysis
  • Healthy meal preparation
  • Sales expertise
  • Customer Service
  • Stocking
  • Point of sale knowledge

Timeline

Customer Service Representative

CRP Corp
09.2020 - Current

Behavior Technician

Center For Autism And Related Disorders
06.2019 - 09.2020

Home Health Aide

Georgetown Home Care
09.2018 - 01.2020

Sales Associate

RadioShack Corp.
08.2014 - 05.2017

None - Home Health Aide

OIC/DC

High School Diploma -

UDC Community College

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TAMIA BURLEIGH