Tamia Daniels
Tampa
Summary
Customer service professional with a strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
MOSI
05.2022 - 01.2025
- Collaborated with cross-functional teams to streamline processes, improving response times and service efficiency.
- Managed high-volume customer inquiries via phone, email, and chat to ensure timely resolution.
- Provided feedback to management on common customer issues to inform process improvement initiatives.
- Resolved customer complaints with empathy using leveraging cross functional collaboration, resulting in increased loyalty and customer satisfaction.
- Trained new staff on customer service protocols and best practices for effective communication.
Education
Associate of Science - Radiology
Hillsborough Community College
Tampa, FL05-2028
Skills
- Customer service
- Payment processing
- Team collaboration
- Complaint resolution
- Quality assurance
- Problem-solving
- Cross-functional collaboration
- Process improvement
Timeline
Customer Support Specialist
MOSI
05.2022 - 01.2025
Associate of Science - Radiology
Hillsborough Community College