Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tamiah Hernandez

Riverside,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Tier Two Agent (P-EBT)

Foundation for California Community Colleges
Sacramento, CA
02.2022 - 06.2024
  • Provided customer service to clients through phone and email communication.
  • Maintained detailed records of all pandemic electronic benefit transfer transactions.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.

Breastfeeding Peer Counselor

Riverside University Health System
Riverside, CA
05.2020 - 05.2023
  • Conducted follow-up calls with clients after discharge from hospital or clinic setting.
  • Maintained accurate records documenting client interactions, services provided, and progress made towards goals.
  • Developed educational materials tailored to specific audiences regarding the health benefits of breastfeeding.
  • Advised mothers on proper techniques for expressing milk via hand expression or pumping devices.
  • Assisted with identifying barriers that could potentially prevent successful breastfeeding experiences.
  • Assisted with creating individualized plans for successful breastfeeding outcomes.
  • Engaged in ongoing professional development activities such as reading research articles or attending webinars related to lactation topics.
  • Conducted home visits to assess family needs related to breastfeeding.
  • Participated in outreach activities aimed at increasing awareness about the importance of breastfeeding in local communities.
  • Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
  • Collaborated with healthcare providers to ensure clients were receiving appropriate care and support.
  • Counseled families on the importance of nutrition during lactation.

Emergency Medical Technician

Riverside University Health System Hospital
Moreno Valley, CA
01.2017 - 12.2019
  • Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
  • Observed infection control measures when treating multiple patients within a given timeframe.
  • Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
  • Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
  • Assisted in providing medical care to patients with life-threatening conditions and injuries.
  • Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
  • Monitored patient status during transport ensuring safety at all times.
  • Participated in continuing education courses to maintain certification requirements.
  • Educated family members on how best to care for their loved one after discharge from hospital.
  • Documented patient assessment findings in accordance with established protocols.
  • Collaborated with other medical professionals to ensure quality of care for all patients.
  • Utilized proper body mechanics when lifting and moving equipment or assisting patients.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.
  • Remained level-headed and proactive during emergency situations.
  • Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Bandaged wounds and determined necessity for stitches or sutures.
  • Suctioned airways to clear obstructions and help patients breathe.

Team Leader

Target
Riverside, CA
04.2016 - 04.2019
  • Maintained a positive work environment that promoted collaboration between team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Ensured compliance with all safety regulations in the workplace.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Caregiver

In Home Support Services
Riverside, CA
06.2012 - 06.2016
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Coordinated transportation services for clients when necessary.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Transported clients to doctor appointments and other errands.

Manager

Norms Restaurants
Riverside, CA
10.2012 - 12.2015
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with regulatory requirements and industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted performance reviews for team members.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

Some College (No Degree) -

Riverside City College
Riverside, CA
02-2017

High School Diploma -

Arlington High School
Riverside, CA
06-2012

Some College (No Degree) - Real Estate

Chaffey College
Rancho Cucamonga, CA

Some College (No Degree) - Biology

Chaffey College
Rancho Cucamonga, CA

Some College (No Degree) - Mathematics

Chaffey College
Rancho Cucamonga, CA

Skills

  • Process Improvement
  • Data Analytics
  • Appointment Scheduling
  • Data Collection and entry
  • Verbal and written communication
  • HIPAA Compliance
  • Critical thinking
  • Problem solving

Languages

Spanish
Professional

Timeline

Tier Two Agent (P-EBT)

Foundation for California Community Colleges
02.2022 - 06.2024

Breastfeeding Peer Counselor

Riverside University Health System
05.2020 - 05.2023

Emergency Medical Technician

Riverside University Health System Hospital
01.2017 - 12.2019

Team Leader

Target
04.2016 - 04.2019

Manager

Norms Restaurants
10.2012 - 12.2015

Caregiver

In Home Support Services
06.2012 - 06.2016

Some College (No Degree) -

Riverside City College

High School Diploma -

Arlington High School

Some College (No Degree) - Real Estate

Chaffey College

Some College (No Degree) - Biology

Chaffey College

Some College (No Degree) - Mathematics

Chaffey College
Tamiah Hernandez