Derek Lewis
Conroe
Summary
Dynamic and dedicated professional with a clean driving record and exceptional customer relations skills, honored at REM Services. Proven ability to enhance service efficiency and ensure passenger safety through effective route navigation and compliance with traffic laws. Recognized for outstanding performance and commitment to operational excellence in high-pressure environments.
Overview
41
41
years of professional experience
Work History
Bus Operator /Car Rental Agent
REM Services
02.2013 - Current
- Operated buses on designated routes, ensuring timely and safe transportation for passengers.
- Conducted pre-trip inspections to maintain vehicle safety and operational readiness.
- Assisted passengers with boarding, providing exceptional customer service and support.
- Monitored traffic patterns and adjusted routes to enhance travel efficiency during peak hours.
- Evaluated operational processes regularly, recommending improvements for enhanced service quality.
- Trained new operators on safety protocols, route navigation, and customer interaction standards.
- Implemented best practices for adherence to schedules, reducing delays in transit operations.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
Base Supervisor
Ace Parking
02.2008 - 04.2010
- Assisted in daily operational tasks, ensuring adherence to safety protocols and procedures.
- Supported team members in equipment handling and maintenance practices.
- Learned inventory management systems to track stock levels efficiently.
- Contributed to workflow optimization by identifying process inefficiencies.
- Received training on quality control measures to maintain product standards.
- Participated in team meetings to discuss productivity improvements and challenges.
- Implemented effective communication strategies, ensuring timely dissemination of information to all personnel on base.
- Oversaw facility upgrades, coordinating with contractors for timely project completion within budget constraints.
- Managed emergency situations effectively, ensuring timely response and minimizing potential risks to personnel or equipment.
- Provided support during large-scale exercises or deployments, including logistics coordination and manpower management tasks.
- Developed strong relationships with subordinates to foster a positive work environment and improve communication channels.
Truck Operator
City of Houston Public Works and Engineering
05.2006 - 12.2008
- Operated heavy-duty trucks for transporting materials and equipment to various job sites.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Collaborated with team members to coordinate efficient delivery schedules and routes.
- Maintained accurate records of mileage, fuel consumption, and maintenance activities.
- Assisted in training new operators on safe driving practices and operational standards.
- Utilized GPS technology effectively for accurate navigation and real-time updates on traffic patterns, ensuring smooth transport operations.
- Reduced fuel consumption with careful route planning and efficient driving techniques, benefiting the company''s bottom line.
- Maintained high safety standards through regular vehicle inspections and adherence to company protocols.
- Secured cargo loads properly, preventing damage to goods during transport and improving customer satisfaction rates.
- Navigated challenging road conditions while maintaining strict adherence to traffic laws, contributing to a safe driving record.
- Maintained open lines of communication with customers and supervisors to promptly address any concerns or issues during the delivery process.
Bus Operator
Regional Transportation Authority / RTA
11.2000 - 08.2006
- Implemented process improvements that enhanced service efficiency and passenger satisfaction.
- Resolved passenger inquiries and complaints promptly, ensuring a positive travel experience.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Retained bus system, route and stop knowledge for informative customer advice.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Followed all relevant schedules for routes and arrivals.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Operated large vehicles in difficult urban and rural conditions.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Received excellent customer reviews for friendly, punctual transport services.
Bus Operator
Momentum Air / Bush Intercontinental Airport
10.2005 - 05.2006
- Operated buses safely, navigating complex airport routes efficiently.
- Ensured timely arrivals and departures, maintaining schedule adherence consistently.
- Monitored passenger safety, providing assistance during boarding and alighting procedures.
- Conducted pre-trip inspections to identify mechanical issues and ensure vehicle readiness.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Worked different route every day based on changing passenger locations and destinations.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Received excellent customer reviews for friendly, punctual transport services.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Door Attendant
The W Hotel / Crown Plaza Hotel
05.1984 - 04.1998
- Greeted and welcomed guests, ensuring a positive first impression upon arrival.
- Assisted with luggage handling, providing support during check-in and check-out processes.
- Coordinated transportation arrangements for guests, enhancing overall guest experience.
- Maintained cleanliness and organization of entrance area, contributing to hotel aesthetics.
- Monitored security protocols, ensuring guest safety and property protection.
- Collaborated with front desk team to streamline guest arrivals and departures efficiently.
- Demonstrated strong communication skills when interacting with guests from diverse backgrounds, fostering a welcoming atmosphere upon arrival.
- Promoted the hotel brand loyalty program by informing guests about its benefits during check-in and encouraging enrollment if interested.
- Contributed to a positive hotel reputation by maintaining a professional demeanor and appearance while assisting guests.
- Supported event coordination efforts at the hotel by directing attendees towards designated areas and managing crowd control as needed.
- Participated in regular training sessions to stay current on hotel policies, procedures, and customer service best practices.
- Streamlined valet services for improved efficiency by ensuring clear communication between drivers, front desk staff, and guests awaiting their vehicles.
- Facilitated room upgrades for high-priority clients upon availability, resulting in increased guest satisfaction rates.
- Collaborated with fellow door attendants and hotel staff to ensure seamless transitions between shifts and consistent service levels for guests.
- Responded quickly to emergency situations to assess and deflect issues.
Education
No Degree - Sports Communication
Northwest Nazarene College
Napa Idaho 05-1980
High School Diploma -
St.Augustine High School
New Orleans, LA05-1976
St. Peter Claver Elementary School
New Orleans, LA05-1972
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Accurate recordkeeping
- Traffic laws compliance
- Customer relations skills
- Mobility support
- Route navigation
- Route planning
- Guest relations
- Emergency procedures
- Airport operations
Timeline
Bus Operator /Car Rental Agent
REM Services
02.2013 - Current
Base Supervisor
Ace Parking
02.2008 - 04.2010
Truck Operator
City of Houston Public Works and Engineering
05.2006 - 12.2008
Bus Operator
Momentum Air / Bush Intercontinental Airport
10.2005 - 05.2006
Bus Operator
Regional Transportation Authority / RTA
11.2000 - 08.2006
Door Attendant
The W Hotel / Crown Plaza Hotel
05.1984 - 04.1998
No Degree - Sports Communication
Northwest Nazarene College
High School Diploma -
St.Augustine High School
St. Peter Claver Elementary School