Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tamiah Williams

Hampton,GA

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in complaint handling and problem resolution. Proven ability to enhance customer satisfaction through active listening and efficient order fulfillment. Recognized for maintaining high accuracy in transactions and fostering loyalty through empathetic interactions. Committed to delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Teaching Assistant

Cedars Preschool Preschool Web
05.2024 - 08.2024
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Online Grocery Associate

Walmart
06.2023 - 09.2023
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Loaded and unloaded orders at customer's homes or locations.
  • Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
  • Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Cashier

Walmart
09.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Associate Degree In Nursing - Nursing

Southern Crescent Technical College
Griffin, GA

High School Diploma - Entrepreneurship

Hampton High School
Hampton, GA
05.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Complaint handling
  • Computer proficiency
  • Payment processing
  • Order fulfillment
  • Money handling

Timeline

Teaching Assistant

Cedars Preschool Preschool Web
05.2024 - 08.2024

Online Grocery Associate

Walmart
06.2023 - 09.2023

Customer Service Representative

Walmart
01.2023 - Current

Cashier

Walmart
09.2021 - 01.2023

Associate Degree In Nursing - Nursing

Southern Crescent Technical College

High School Diploma - Entrepreneurship

Hampton High School

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Tamiah Williams