Tamia M. Rowland
Bel Air,MD
Summary
Proven leader with a track record of enhancing the quality of life for individuals at Developmental Disabilities Institute, DDI. Excelled in workload management and staff development, fostering team motivation and efficient employee scheduling. Achieved significant improvements in care quality and operational efficiency, demonstrating exceptional crisis intervention skills and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Developmental Disabilities Institute, DDI
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and care expectations.
- Maintained a clean, safe, and organized living environment to enhance patient quality of life.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Administered medication as directed by physician.
- Documented progress notes thoroughly to track individuals with disabilities achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Direct Support Professional
Developmental Disabilities Institute, DDI
08.2017 - 01.2022
- Assisted individuals with disabilities with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for individuals with disabilities.
- Promoted physical well-being by supporting individuals with disabilities in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Supported daily hygiene needs of individuals with disabilities by assisting with bathing, dressing, dental care and personal grooming.
Care Manager
Advance Care Alliance
04.2021 - 12.2021
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled concerns, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Bachelor of Arts - Psychology
SUNY Stony Brook
Stony Brook, NY01.2021
Skills
- Team motivation
- Workload Management
- Employee Scheduling
- Staff Development
Timeline
Assistant Manager
Developmental Disabilities Institute, DDI
01.2022 - Current
Care Manager
Advance Care Alliance
04.2021 - 12.2021
Direct Support Professional
Developmental Disabilities Institute, DDI
08.2017 - 01.2022
Bachelor of Arts - Psychology
SUNY Stony Brook
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