TAMIC MOSLEY
ROMULUS,MI
Summary
Versatile Counter Sales Agent with outstanding skills in prioritizing and executing tasks in fast-paced environments. Consistently exceeds expectations by exploring customer requests and various ways to add value to customer care experience. Assists with customer order placement in busy environments.
Overview
9
9
years of professional experience
Work History
COUNTER SALES
Aramsco
TAYLOR, Michigan
04.2015 - Current
- Assisted with training new counter sales personnel on product knowledge and customer service techniques.
- Assisted in training new employees on proper counter sales techniques.
- Managed day-to-day operations of counter sales team, including assigning tasks and monitoring progress.
- Completed daily reports accurately detailing all activities related to the parts counter sales position.
- Developed pricing strategies in conjunction with sales team to ensure profitability of products and services.
- Maintained detailed knowledge of product lines and sales procedures at organization.
- Identified potential sales opportunities while assisting customers with their needs.
- Developed strategies for marketing new product lines or improving sales of existing items.
Lead Customer Service Representative
Aramsco
TAYLOR, MI
04.2015 - Current
- Maintained up-to-date knowledge of products and services offered by the company.
- Provided assistance with the implementation of new customer service technologies.
- Monitored team performance and provided feedback for improvement.
- Coordinated with other departments to ensure a smooth workflow across all channels of communication.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with applicable laws and regulations concerning customer service operations.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Assisted in resolving escalated customer complaints.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
- Identified opportunities to enhance customer satisfaction levels through process improvements.
- Oversaw customer support services for multiple locations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer account changes with proprietary software.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
High School Diploma -
ROMULUS HIG SCHOOL
Romulus, NY06-1991
Accounting And Business Management
Wayne County Community College District
BELLEVILLESkills
- Salesmanship
- Identifying sales trends
- Proven sales record
- Sales oversight
- Regional sales
- Sales representation
- Internet sales
- Telephone sales
- Excellent sales skills
- Offering sales support
- Consultative Sales
- Sales and Marketing
- Sales methods and techniques
Timeline
COUNTER SALES
Aramsco
04.2015 - Current
Lead Customer Service Representative
Aramsco
04.2015 - Current
High School Diploma -
ROMULUS HIG SCHOOL
Accounting And Business Management
Wayne County Community College District
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