Tamica Bumpass
Chattanooga,TN
Summary
Motivated and adaptable administrative and customer focused professional with over a decade of experience in client service, logistics, and administrative coordination. Seeking to bring organizational excellence, team support, and strong communication to an administrative or operations-focused role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Postal Service
12.2024 - Current
- Manage daily delivery routes for over 700 addresses.
- Maintain records and ensure accurate, confidential service.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Resolve customer concerns and coordinate independently under strict timeframes.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Independent Contractor
Instacart / Spark Driver
03.2020 - Current
- Completed over 3,100 deliveries with 99% on-time rate and 4.8+ satisfaction score.
- Managed order tracking, communication, and issue resolution independently.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Administrative Assistant
Greg Bumpass Painters and Decorators
09.2019 - Current
- Provide ongoing administrative support including client scheduling, project documentation, and customer service follow-ups.
- Maintain up-to-date records of jobs, estimates, and supply orders.
- Step in during peak project periods to assist with day-to-day office functions, marketing efforts, and communication tasks.
- Support business operations remotely and on-site as needed.
Administrative Assistant
Chattanooga Kingz Tree Service
01.2020 - 08.2022
- Oversaw daily operations including scheduling, dispatching crews, and coordinating emergency services.
- Managed job tracking from estimate through completion and maintained detailed service records.
- Handled customer communications, invoicing, and payment processing.
- Liaised with insurance and vendors to ensure compliance and timely service delivery.
- Maintained social media presence and customer outreach campaigns to boost visibility.
Lead Mental Health Technician
Parkridge Valley Hospital
04.2021 - 08.2022
- Oversaw the safety and care of 10-14 adolescent residents on a daily basis.
- Maintained accurate records and ensured patient care compliance.
- Provided effective leadership to junior mental health technicians through mentorship, guidance on best practices, and constructive feedback.
- Collaborated with multidisciplinary teams for smooth operations.
- Assisted therapists in developing and updating treatment goals, ensuring relevant interventions were implemented for optimal outcomes.
- Reduced instances of aggressive behavior in patients through effective crisis intervention techniques and de-escalation strategies.
Relief Manager / Server / Trainer
Waffle House
01.2019 - 12.2019
- Oversaw operations, inventory, and staff supervision during shifts.
- Trained employees and resolved customer concerns efficiently.
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
Server/Training Coordinator/QA Specialist
Chili's Restaurant
10.2015 - 09.2018
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Associate's Degree - Surgical Technology
Virginia College
Birmingham, AL08-2006
Skills
- Microsoft Office Suite
- Google Workspace
- Scheduling
- Customer Communication
- Records Management
- Workflow Coordination
- Electronic Health Records
- Time Management
- Conflict Resolution
- Critical thinking
- Data entry
Websites
Certification
Basic Life Support (BLS)
Nonviolent Crisis Intervention (CPI)
Certified Life Coach
Timeline
Mail Carrier
United States Postal Service
12.2024 - Current
Lead Mental Health Technician
Parkridge Valley Hospital
04.2021 - 08.2022
Independent Contractor
Instacart / Spark Driver
03.2020 - Current
Administrative Assistant
Chattanooga Kingz Tree Service
01.2020 - 08.2022
Administrative Assistant
Greg Bumpass Painters and Decorators
09.2019 - Current
Relief Manager / Server / Trainer
Waffle House
01.2019 - 12.2019
Server/Training Coordinator/QA Specialist
Chili's Restaurant
10.2015 - 09.2018
Associate's Degree - Surgical Technology
Virginia College
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