Summary
Overview
Work History
Quote
Skills
Timeline
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Tamica Coleman

Tamica Coleman

Manager-Makeup Artist
Warner Robins,GA

Summary

  • I am a motivated leader with 16+ years of experience in the cosmetics industry. I have a successful track record with driving sales, retaining exceptional talent, and training new leaders. Exceptional inventory management, loss prevention and team performance. I work well under pressure, and resolve employee and customer service related issues. Critical thinker with great ideas to help to improve performance with sales and employees I am creative, confident, and motivated to drive sales and create action plans for areas of opportunity with proven results.

Overview

16
16
years of professional experience

Work History

Sephora Beauty Manager-Team Lead

Kohls
Warner Robins, GA
03.2023 - Current
  • Successful Sephora store opened in March (2022 ), 40 % to plan.
  • Ensure all operational task are executed in timely manner
  • Made sure hard launch products are in the appropriate place.
  • Recruit, Hire and train exceptional talent to help drive results.
  • Participate in skill practices with the team by product knowledge and customer service scenarios.
  • Scheduled cast members 2 weeks out using Kronos system.
  • Protected store assets and inventory via loss prevention procedures.
  • Made sure team members are up to date with their daily dose.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Delivered product demonstrations, foundation match, and make-up tips.
  • Delivered effective mentoring and training to 10 Beauty Advisors and successfully built a team of sales-driven individuals with strong cosmetics and skincare understanding.
  • Informed customers of current promotions and Maintained 85% of Beauty Insider signups..
  • Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
  • Reviewed sales reports, daily KPI, and observational selling techniques to devise strategies to improve revenue.
  • Checked Site Line daily for visual update information and product pricing updates. acute knowledge of beauty products, brands and latest trends.
  • Achieved or exceeded sales goals monthly by 30%
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Lancome Counter Manager

Dillards Department Store
Macon, GA
07.2013 - 01.2022
  • Managed operational task and store environment
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • Organized sale events and created eye-catching product displays to attract customers to Beauty counter.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • Performed daily department re-merchandising, price markdowns and merchandise transfers.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Responsible for ensuring all planners and operational task are executed and complete before the deadline.
  • Initiates,monitor, maintain core standards to the company's guidelines.
  • Resolve customers complaints and inquiry in accordance with store credit, returns, exchanges, policies and procedures.
  • Ensure clients have a great shopping experience by maintaining a clean and safe store environment.
  • Communicate with store management team regarding upcoming promotions and events.
  • Supervise all daily operations and inventory control.
  • Assist and monitor merchandise sales trends to help maximize sales.
  • Draw out floor plan maps to assist with upcoming projects.
  • Conduct weekly audits on inventory paper work to prevent shrinkage.
  • Ensure all merchandise is replenished on the selling floor.
  • Conduct strategy meetings to discuss upcoming set sale planners.
  • Train team on benefits of Company's credit card to help drive dollars per transaction.
  • Train new employees on core standards and company's policy and procedures.
  • Developed reports for leadership compiling data and insights into inventory, trends and sales with focus on readability and brevity.

Manager

Merle Norman
Dublin , GA
2007 - 2015
  • Maintained accurate inventory and sales records for department.
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel on proper protocols and customer service standards. l
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained accurate inventory and sales records for department.

Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Skills

  • Team leadership skills
  • Financial leadership
  • Organized leadership
  • Store opening and closing
  • Sales expertise
  • Sales trends
  • Product and service sales
  • Cash register operation
  • Cash Handling
  • Microsoft applications proficiency
  • Organization
  • Clerical Support
  • Multitasking Abilities
  • Attention to Detail
  • Teambuilding
  • Analytical and Critical Thinking
  • Budgeting
  • Staff Management
  • Business administration
  • Data Entry
  • Decision-Making
  • Written Communication
  • Negotiation
  • Search Engine Optimization

Timeline

Sephora Beauty Manager-Team Lead

Kohls
03.2023 - Current

Lancome Counter Manager

Dillards Department Store
07.2013 - 01.2022

Manager

Merle Norman
2007 - 2015

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Tamica ColemanManager-Makeup Artist