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Tamica James
Brooklyn
Summary
Professional and friendly medical administrative specialist with strong experience in patient communication, scheduling, documentation, and front-desk operations. Brings 5+ years of office, customer service, and healthcare experience, including case management and high-volume call handling. Adept at maintaining a welcoming environment, supporting providers, and ensuring smooth daily operations. Skilled in EHR systems, Microsoft Office, HHAeXchange, and ePACES. Currently completing an Allied Health degree with plans to enter nursing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
Direct Care
08.2023 - 06.2025
- Manage 500–600+ client cases, coordinating services, schedules, and caregiver assignments.
- Communicate daily with clients, caregivers, and insurance representatives and improved service accuracy.
- Verify insurance eligibility, authorizations, and coverage prior to service placement.
- Process timesheets, confirm payroll accuracy, and resolve discrepancies.
- Maintain professional, supportive communication with clients to improve satisfaction and retention.
- Use HHAeXchange, ePACES, and Microsoft Office for documentation, scheduling, and case updates.
Remote Recruiter / HR Assistant
Her Marketing
02.2019 - 08.2022
- Assisted applicants through the hiring and onboarding process, including paperwork, I-9 verification, and background checks.
- Managed incoming calls, emails, and appointment scheduling for orientation sessions.
- Prepared and organized employee files, benefit packets, and compliance documentation.
- Screened candidates, updated applicant tracking systems, and posted job openings.
Data Entry Specialist
IQVIA Biotech / Q2 Solutions
01.2017 - 01.2019
- Managed data entry tasks with precision to ensure high levels of accuracy and consistency.
- Streamlined data processing workflows to accelerate turnaround times for project deliverables.
- Trained and mentored junior staff on best practices for data management and entry procedures.
- Implemented quality control measures that enhanced data integrity across multiple projects.
- Increased sales by 15%
Education
Bachelor of Science - Nursing
Plaza College
NY12-2027
Skills
- Patient Scheduling & Check-In
- Front Desk Operations
- Medical Records & Documentation
- Insurance Verification & Authorization
- Multi-Line Phone Systems
- Customer Service & Patient Support
- Data Entry & Office Administration
- Timesheet / Payroll Processing
- Microsoft Office Suite
- EHR / EMR Systems
- HIPAA Compliance
- Problem-Solving & Multitasking
Certification
- CNA - Certified Nurse Assistant
Interests
Timeline
Client Services Coordinator
Direct Care
08.2023 - 06.2025
Remote Recruiter / HR Assistant
Her Marketing
02.2019 - 08.2022
Data Entry Specialist
IQVIA Biotech / Q2 Solutions
01.2017 - 01.2019
Bachelor of Science - Nursing
Plaza College