Dedicated Direct Support Professional with expertise in compassionate caregiving, medication administration, and behavioral management. Committed to enhancing client independence and quality of life through personalized care plans.
Work History
Direct Support Professional
7 Years 2 Months
Encircle | 06.2019 - Current
Collaborated with multidisciplinary teams to develop and implement personalized care plans for clients.
Monitored client progress, documenting observations and reporting changes to ensure optimal care delivery.
Facilitated skill-building sessions, empowering clients to achieve personal goals and improve social interactions.
Provided individualized support to clients in daily living activities, enhancing their independence and quality of life.
Softlines Associate
7 Years 1 Month
Walmart | 05.2018 - 06.2025
Trained new associates on store policies, procedures, and customer service best practices.
Organized merchandise displays in alignment with corporate visual standards to drive sales.
Resolved customer complaints professionally, addressing concerns efficiently to maintain a high level of customer satisfaction.
Managed returns and exchanges professionally, adhering to store policies while maintaining a focus on customer satisfaction.
Direct Support Professional
10 Years 2 Months
Wall Residences | 02.2009 - 04.2019
Maintained a clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.