Summary
Overview
Work History
Education
Skills
Timeline
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Tamica Thomas

Brooklyn

Summary

Dedicated Customer Service Representative with a strong motivation to ensure customer satisfaction and contribute to company success. Proven ability to establish strong rapport with clients and consistently exceed sales quotas. Known for reliability, drive, and possessing strong time management and prioritization abilities.

Overview

6
6
years of professional experience

Work History

Passenger service agent

Frontier Airlines
07.2024 - Current
  • Assisting passengers with computerized check-in, ensuring they have the correct documentation to board, and printing boarding passes
  • Monitored luggage to ensure accurate labeling for appropriate aircraft hold.
  • Communicated updates regarding gate changes.
  • Addressed specialized requirements effectively.

Passenger Service Agent

Fenix Logistics (Norse Airways)
05.2024 - Current
  • Increased efficiency in the check-in process by utilizing automated systems.
  • Verified all luggage was correctly tagged to match the designated aircraft hold.
  • Ensured passengers were informed about adjustments in boarding schedules.
  • Managed unique needs effectively, delivering specialized assistance.

Customer Service Agent

Hallmark Aviation
11.2022 - 08.2023
  • Greet passengers warmly and verify their boarding passes before directing them to the queue
  • Offer precise information about the airport or terminal in a friendly and approachable manner
  • Assist passengers in using kiosk machines

Receptionist

Wingtips Lounge
09.2021 - 12.2022
  • Greet passengers and scan their boarding passes
  • Perform clerical duties
  • Manage phone inquiries
  • Answer questions and address complaints
  • Make boarding announcements
  • Monitor the number of passengers entering the lounge with cash or credit

Server

Bubba Gump Co.
08.2021 - 09.2022
  • Greeted all guests in a courteous and respectable way
  • Took verbal drink and meal orders according to guest preference
  • Served high quality food and checked all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance
  • Monitored and oversees food temperatures during hot and cold handling to reduce the incidence
  • Performed side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas

Hosts/Server

T.G.I. Friday’s
10.2018 - 01.2020
  • Greeted customers warmly, accommodated seating requests, and adeptly handled any issues to ensure an exceptional dining experience
  • Provided additional support to other areas of the restaurant as required to ensure efficient operations
  • Offered recommendations and answered questions about additional items
  • Demonstrated comprehensive understanding of the menu and daily specials
  • Delivered precise and prompt food orders to customers

Education

Medical Assistant

BEOC - Currently Enrolled

High School -

Acorn Community High School
Brooklyn, NY
01.2017

Skills

  • Great customer service
  • Ability to work under pressure
  • Time management
  • Creativity
  • Team leadership
  • POS system
  • Cash handling
  • Computer proficiency

Timeline

Passenger service agent

Frontier Airlines
07.2024 - Current

Passenger Service Agent

Fenix Logistics (Norse Airways)
05.2024 - Current

Customer Service Agent

Hallmark Aviation
11.2022 - 08.2023

Receptionist

Wingtips Lounge
09.2021 - 12.2022

Server

Bubba Gump Co.
08.2021 - 09.2022

Hosts/Server

T.G.I. Friday’s
10.2018 - 01.2020

High School -

Acorn Community High School

Medical Assistant

BEOC - Currently Enrolled

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Tamica Thomas