Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamica Ward

Myrtle Beach

Summary

Results-driven human services professional with over 15 years of experience in post-acute care coordination, case management, and child protective services. Specializing in navigating complex healthcare and social service systems to facilitate seamless patient transitions, ensure child safety, and improve outcomes. Proactive problem-solver skilled in process improvement, crisis intervention, and stakeholder engagement to reduce barriers to care and enhance organizational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Post-Acute Care (PAC) Coordinator

Grand Strand Medical Center
01.2023 - Current
  • Serve as the primary liaison for all post-acute care service requests, coordinating between case management, healthcare teams, and external agencies to ensure continuity of care.
  • Spearhead the resolution of insurance barriers to patient placement in LTACH, IRF, and SNF.
  • Manage and monitor insurance authorization requests across diverse carriers, engaging with clinical and leadership teams to validate medical necessity and secure timely insurance approvals.
  • Participate in HCA Corporate Case Management initiatives that have directly resulted in decreased average length of stay (LOS) and increased successful patient discharges.

Case Management Social Worker

Grand Strand Medical Center
01.2014 - 01.2023
  • Developed holistic patient care plans by performing in-depth biopsychosocial assessments.
  • Ensured continuity of care by coordinating complex discharge plans, securing placements for rehabilitation, home health, hospice, and DME services.
  • Served as a crucial patient advocate, navigating complex healthcare systems and insurance plans to secure necessary benefits and services.
  • Improved patient outcomes by fostering seamless collaboration with interdisciplinary medical teams to create and implement unified treatment strategies.

Child Protective Services Social Worker

New Hanover County DSS
01.2011 - 01.2014
  • Ensured child safety by conducting continuous risk and safety assessments and developing detailed service plans to mitigate danger and strengthen family units.
  • Managed highly emotional and volatile situations with families in crisis, utilizing trauma-informed practices and de-escalation techniques.
  • Prepared detailed reports for legal proceedings and provided credible, professional testimony in family court to support case goals and permanency.

Child Protective Services Case Manager

Horry County DSS
01.2008 - 01.2011
  • Executed comprehensive case management for at-risk families, focusing on ensuring child safety, permanency, and well-being.
  • Coordinated with a network of service providers to connect children and families with critical community resources.
  • Maintained thorough case documentation in strict accordance with child welfare policies, emphasizing safe family reunification and preventing out-of-home placement.

SNAP Case Manager

Horry County DSS
01.2007 - 01.2008
  • Determined eligibility for the Supplemental Nutrition Program (SNAP) by conducting interviews, processing applications, and maintaining accurate case files.
  • Applied deep knowledge of federal, state, and local policies to ensure accurate benefit issuance and program compliance.
  • Meticulously reviewed financial documents and systematically verified sensitive information while adhering to strict privacy laws.

Education

MASTERS OF ARTS - PROFESSIONAL MENTAL HEALTH COUNSELING

Webster University
01.2010

BACHELORS OF ARTS - CRIMINOLOGY - CRIMINAL JUSTICE

University of South Carolina
01.2007

Skills

  • Knowledge of EMR systems and terminology
  • Post-acute care management
  • Skilled in motivational interviewing techniques
  • Comprehensive case coordination
  • Interdisciplinary care management
  • Patient-centered treatment design
  • De-escalation techniques proficiency
  • Risk evaluation in child safety
  • Trauma-sensitive approaches
  • Proficient in legal proceedings
  • Insurance program navigation
  • Community resource management
  • Operational efficiency enhancement
  • Analytical reasoning
  • Effective communication
  • Effective organization skills

Certification

LPCA LICENSE

SC State

Aug 2023 through August 2025

Certified case manager

May 2021 through May 2026

Timeline

Post-Acute Care (PAC) Coordinator

Grand Strand Medical Center
01.2023 - Current

Case Management Social Worker

Grand Strand Medical Center
01.2014 - 01.2023

Child Protective Services Social Worker

New Hanover County DSS
01.2011 - 01.2014

Child Protective Services Case Manager

Horry County DSS
01.2008 - 01.2011

SNAP Case Manager

Horry County DSS
01.2007 - 01.2008

BACHELORS OF ARTS - CRIMINOLOGY - CRIMINAL JUSTICE

University of South Carolina

MASTERS OF ARTS - PROFESSIONAL MENTAL HEALTH COUNSELING

Webster University

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