Tamiccia Hunter

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for health care, services, and company information.

• Handle incoming calls from clients with professionalism and courtesy, ensuring a positive customer experience.

• Give information regarding state programs.
• Analyze customer inquiries and provide accurate information or solutions promptly.
• Maintain detailed records of customer interactions through effective data entry into our systems.
• Utilize strong office skills to manage multiple tasks efficiently while maintaining high-quality standards.
• Provide support in various client services, ensuring all concerns are addressed in a timely manner.
• Uphold company policies and procedures while delivering exceptional customer support.
• Perform other call center duties as needed.

• Develop knowledge of company products, policies and procedures, and underwriting requirements
• Understand real estate appraisals, title reports, and real estate transactions
• Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures
• Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
• Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
• Develop and maintain a high degree of visibility for WFHM in the marketplace
• Perform miscellaneous duties as needed and required

• Providing accurate and appropriate information in responding to customer inquiries
• Developed effective relationship with supporting departments through clear communications
• Overseeing reasonable procedure exceptions to accommodate unusual customer requests
• Updated and/or removed personal information for the business while ensuring confidentiality
• Assist merchants with business related inquiries such as rates & fees & statement overview
• Interact hospitably, cheerfully and supportively with staff, merchants and work colleagues

• Greeting customers
• Counting money and handling paperwork
• Opening and closing the shop