Tamichael Thomas
McCalla,AL
Summary
Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for patients and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and business development.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
General Manager of Operations
ArchWell Health
Birmingham, Alabama
06.2021 - Current
- Led start-up healthcare organization to successful market launch and growth by developing initial operations roadmap and build to multi-market strategy.
- Chaired monthly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Supervised daily operations of multi-million dollar healthcare operation.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Improved productivity while reducing staffing and operational costs by 25% from base year projections.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Market Operations Manager
Brookwood Baptist Health
Birmingham, AL
10.2019 - 06.2021
- Trained and guided center managers to maintain high productivity and performance metrics.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Increased provider productivity by an average of 12% per specialty by establishing goals, overseeing performance and supporting operational alignment with metrics.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Provided exceptional patient service to patients, increasing patient satisfaction score by 15%.
- Managed multi-specialty, multi-clinic market to include the following specialties: Neurology, Pulmonary, Sleep Medicine, Sports Medicine, Wound Care and Primary Care.
Administrator of Process Improvement
Brookwood Baptist Health
Birmingham, Alabama
01.2016 - 09.2019
- Optimized organizational systems for payment collections, AP/AR, deposits and health record maintenance.
- Coordinated monthly meetings with the Center for Medicare and Medicaid Services to review progress to performance metrics.
- Initiated timely project management within budget constraints for multi-million dollar value-based healthcare project that focused on reducing costs and increasing patient access.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Prepared organization for forecasted demand levels through effective operational planning using Lean Six Sigma training to improve operational performance.
CMS Team Lead
DST Health Solutions
Birmingham, Alabama
12.2013 - 01.2016
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Directed and supervised team of 52 claims specialists engaged in claims processing and quality improvement.
Education
Master of Science - Health Administration
Ohio Academy - A Paul Mitchell Partner School
Steubenville, OH08.2018
Bachelor of Science - Health Administration
University of Alabama At Birmingham
Birmingham, AL05.2008
Skills
- Business Leadership
- Lean Six Sigma Methodology
- New Market Penetration
- Performance Benchmarking
- Thrive Under Pressure
- Strategic Vision
- Operational Efficiency & Leadership
- Policy Development and Enforcement
- Problem Anticipation and Resolution
Websites
Certification
- Healthcare Lean Six Sigma Green Belt
- Certified Professional in Healthcare Quality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
General Manager of Operations
ArchWell Health
06.2021 - Current
Market Operations Manager
Brookwood Baptist Health
10.2019 - 06.2021
Administrator of Process Improvement
Brookwood Baptist Health
01.2016 - 09.2019
CMS Team Lead
DST Health Solutions
12.2013 - 01.2016
Master of Science - Health Administration
Ohio Academy - A Paul Mitchell Partner School
Bachelor of Science - Health Administration
University of Alabama At Birmingham
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