Summary
Work History
Education
Skills
Timeline
Generic

Tamicia Richardson

COLUMBUS,OH

Summary

Dynamic customer service professional with experience at Taco Bell, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and active listening. Skilled in payment processing and data entry, consistently contributing to team success and operational efficiency. Committed to delivering exceptional service in fast-paced environments.

Work History

Customer Service Representative

Taco Bell
  • Assisted customers with order processing, ensuring accuracy and efficiency in transactions.
  • Managed customer inquiries, providing timely and relevant information about menu items and promotions.
  • Resolved complaints through effective communication, enhancing customer trust and satisfaction.
  • Collected feedback from customers to identify areas for service improvement and menu enhancement.
  • Collaborated with kitchen staff to ensure accurate and timely food preparation for orders.
  • Assisted in maintaining cleanliness and organization of the service area, promoting a welcoming environment.
  • Handled cash transactions with precision, ensuring accurate financial reporting at end of shifts.
  • Demonstrated adaptability in fast-paced environments, responding effectively to changing customer needs.
  • Provided support during peak hours, optimizing team performance and customer service delivery.
  • Responded to customer requests for products, services, and company information.

Server

LGC Hospitality
  • Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
  • Assisted in training new team members on service standards and restaurant policies.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Implemented effective conflict resolution strategies to address customer complaints professionally.
  • Processed payments accurately and efficiently, ensuring a smooth checkout experience.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained up-to-date knowledge of menu changes and specials to inform customers.
  • Supported special events and catering services, contributing to successful guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma -

Urban Academy For Scholars
Columbus Ohio
07.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Team development
  • Documentation
  • Order fulfillment
  • Proofreading
  • Stock management
  • Shipping and logistics
  • Warehousing functions
  • Receiving support

Timeline

Customer Service Representative

Taco Bell

Server

LGC Hospitality

High School Diploma -

Urban Academy For Scholars

Similar Profiles

CREATE PROFILE