Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamicka Nelson

Pineville,LA

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor consistently controls expenses to deliver projects within budget and by set deadline. Committed professional with demonstrated abilities in reducing operating costs and maximizing productivity. Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management. Talented problem-solver ready to back up fellow employees at any time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Supervisor

Sodexo Food Service
Pineville, LA
08.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Tracked and prepared quarterly reports to present to leadership.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Interviewed, hired and trained new employees for production positions.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Organized contests and established goals to optimize productivity and improve employee morale.
  • Worked with management team to implement proper division of responsibilities.
  • Streamlined operations to improve process efficiency.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Identified individual employee's unique work styles and adapted management methods.
  • Maintained compliance with company policies, objectives and communication goals.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Monitored workflow to improve employee time management and increase productivity.

Supervisor

Aramark
Pineville, LA
10.2012 - 08.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Tracked and prepared quarterly reports to present to leadership.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Interviewed, hired and trained new employees for production positions.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Monitored expenditures to mitigate risk of overages.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Organized contests and established goals to optimize productivity and improve employee morale.
  • Worked with management team to implement proper division of responsibilities.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Identified individual employee's unique work styles and adapted management methods.
  • Maintained compliance with company policies, objectives and communication goals.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Monitored workflow to improve employee time management and increase productivity.

Supervisor

Chartwells Schools Dining Services
Alexandria, LA
02.2010 - 10.2012
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Tracked and prepared quarterly reports to present to leadership.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Organized contests and established goals to optimize productivity and improve employee morale.
  • Worked with management team to implement proper division of responsibilities.
  • Streamlined operations to improve process efficiency.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Identified individual employee's unique work styles and adapted management methods.
  • Maintained compliance with company policies, objectives and communication goals.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Monitored workflow to improve employee time management and increase productivity.

Food Service Team Leader

Central State Hospital
Pineville, LA
05.2008 - 02.2010
  • Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
  • Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Prepared in-store analytics on wastage, customer turnover, product matrix distribution and labor.
  • Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
  • Supervised and trained personnel in high-quality operations.
  • Planned and researched menus to maintain good variety.
  • Communicated with vendors to order food and supplies.
  • Evaluated restaurant procedures and policies to achieve efficient and effective operations.
  • Interacted with customers per day regarding inquiries and complaints, resulting in 100% positive customer feedback.
  • Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
  • Tracked food production levels, meal counts and supply costs.
  • Limited portion sizes and used garnishes to control food costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Orchestrated positive customer experiences by overseeing every area of daily operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Integrated service and team management strategies to boost business profits.
  • Set schedules for staff by planning and designating shifts and hours.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Oversaw training of more than ten team members.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Reviewed and approved employee schedules and timesheets.

Lead Food Service Worker

Huey P. Long Medical Center
Pineville, LA
11.2000 - 05.2008
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Observed customer purchases in line and differentiated between standard portions.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Learned other teammates' work tasks to train as backup.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Created appealing food arrangements for party trays and specialized orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

Associate of Arts - Human Resources Management

American Public University System
Charles Town, WV
09.2023

High School Diploma -

Bolton High School
Alexandria, LA
05.1999

Skills

  • Safe Work Methods
  • Player Engagement
  • Social Justice
  • Corporate Law
  • Resolving Complaints
  • Managing Operations and Efficiency
  • Priority Management
  • Job Assignments
  • Shrinkage Prevention
  • Business Processes and Procedures
  • Waste Elimination
  • Quality Standards
  • Scheduling and Coordinating
  • Motivating Performers
  • Supervising Employees
  • Microsoft PowerPoint
  • Employee Performance Management
  • Retail Effectiveness

Timeline

Supervisor

Sodexo Food Service
08.2017 - Current

Supervisor

Aramark
10.2012 - 08.2017

Supervisor

Chartwells Schools Dining Services
02.2010 - 10.2012

Food Service Team Leader

Central State Hospital
05.2008 - 02.2010

Lead Food Service Worker

Huey P. Long Medical Center
11.2000 - 05.2008

Associate of Arts - Human Resources Management

American Public University System

High School Diploma -

Bolton High School

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Tamicka Nelson