Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Tamicka Riley

Monroe,LA

Summary

Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback. Highly dependable, works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Office Manager

Crothall Healthcare Inc.
Monroe, LA
09.2021 - Current

    • Coached new hires on company processes while managing employees to achieve maximum production.
    • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
    • Collaborated with director on annual updates of staff handbook.
    • Counseled managers and employees regarding company policies, procedures and workplace issues.
    • Completed background and reference checks to facilitate hiring and onboarding of employees.
    • Addressed and resolved general payroll-related inquires.
    • Maintained human resources information system and kept employee files up to date and accurate.
    • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
    • Completed employee employment verifications and unemployment paperwork prior to hire or termination.

Front of House Manager

Copelands Of New Orleans In Monroe
Monroe, LA
04.2019 - 12.2021

    • Resolved guests complaints while maintaining positive customer environment.
    • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
    • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
    • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.

Paraprofessional

Monroe City School
Monroe, LA
08.2011 - 10.2020
    • Prepared instruction materials, constructed bulletin boards and set up work areas.
    • Reported on student progress, behavior and social skills to parents.
    • Prepared reports and paperwork for parent-teacher conferences.
    • Tailored lesson plans for students with emotional and cognitive disabilities.
    • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
    • Organized and guided skills practice, research and memorization tasks for students.

Purchasing Clerk

City Of Monroe
Monroe, LA
05.2009 - 02.2010
    • Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
    • Performed monthly reconciliation of open purchasing orders.
    • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.

Property Manager

Livingston Management
Monroe, LA
02.2007 - 03.2008
    • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
    • Coordinated with janitorial and engineering staff on maintenance and upkeep.
    • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
    • Followed up on delinquent tenants and coordinated collection procedures.
    • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.

Toddler Teacher

Co-op Day Care
Monroe, LA
05.2005 - 01.2007
    • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
    • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
    • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
    • Applied play-based strategies,including crafts and games,to provide diverse approaches to learning.

Education

No Degree - Elementary Education

University of Louisiana At Monroe
Monroe, LA

High School Diploma -

Ouachita High School
Monroe, LA
05.1998

Skills

    • Team Building
    • Decision Making
    • Verbal and Written Communication
    • Strategic Planning
    • Financial Management
      • Data Entry
      • Recordkeeping
      • Scheduling
      • Training
      • Contract Management

Timeline

Office Manager

Crothall Healthcare Inc.
09.2021 - Current

Front of House Manager

Copelands Of New Orleans In Monroe
04.2019 - 12.2021

Paraprofessional

Monroe City School
08.2011 - 10.2020

Purchasing Clerk

City Of Monroe
05.2009 - 02.2010

Property Manager

Livingston Management
02.2007 - 03.2008

Toddler Teacher

Co-op Day Care
05.2005 - 01.2007

No Degree - Elementary Education

University of Louisiana At Monroe

High School Diploma -

Ouachita High School

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