Tamicka Taylor
Jacksonville,FL
Summary
Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 5 years of experience in Banking and Loan servicing industry.
Overview
15
15
years of professional experience
Work History
Analyst
PNC Bank
Jacksonville , FL
01.2017 - Current
- Analyzed, compiled, and presented statistical, financial, and production processing reports to senior leadership.
- Created reports detailing findings and recommendations.
- Performed in-depth analysis to help solve diverse problems with program implementation and operations.
- Developed streamlined task system to provide more effective workflows for both peers and management staff.
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
- Mitigated operational and financial risks by researching and recommending process improvements.
Manager of Operations
Denny's Corp
Jacksonville , FL
02.2012 - 12.2016
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Engaged with existing and potential clients to gain insight into needs.
- Evaluated and enhanced workflow to implement best practices, reduce costs, and increase staff motivation and satisfaction.
- Hired and onboarded team members to meet immediate and expected demand.
Restaurant Manager
Sonny's Real Pit BBQ
Jacksonville , FL
03.2009 - 12.2012
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Managed accounts payable, accounts receivable and payroll.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed daily operations and processes for reservations, budgeting and forecasting.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05.2007
Skills
- Multiple Priorities Management
- Verbal and Written Communication
- Workflow Analysis
- Experience in Leadership
- Process Improvement
- Spreadsheet Development
- Attention to Detail
- Root Cause Analysis
- Risk Assessment
Timeline
Analyst
PNC Bank
01.2017 - Current
Manager of Operations
Denny's Corp
02.2012 - 12.2016
Restaurant Manager
Sonny's Real Pit BBQ
03.2009 - 12.2012
High School Diploma -
Andrew Jackson High School
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