Tamickia Riley
Chicago,IL.
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Customer Service Store Manager
Ashley Stewart
11.2017 - 12.2022
- I am a well-organized, team oriented and result driven and professionally committed to delivering high quality customer service
- Having over 30 years of customer service experience allows me to plan strategically to improve sales and overall performance, while making best practice decisions for an organization
- Works well independently as part of a team
- Compiling schedules for employees ensuring that all duties and shifts are covered appropriately on a daily basis
- Ensuring that audit logs are updated accordingly for overall store safety
- Assists in screening and interviewing potential candidates for hiring
- Responsible for auditing payroll hours to ensure pay accuracy for all employees
- Oversee daily counts of all cashiers at start of shift
- Provide high quality service to improve employee morale and continue customer satisfaction
- Highly skilled in achieving store sales goals in a team selling environment
- Skilled in building exceptional customer service experiences through engagement, attitude and service
- Operate cash registers as and when necessary
- Managed markdowns pricing according
- Social Media engagement
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Area Supervisor Operations
Ross Dress For Less
02.2017 - 11.2017
- Scheduling ( Making sure shifts are covered)
- Merchandising ( Providing the trends and looks)
- Cash handling ( Making sure all tills and deposits are available)
- Open/Close ( Key holder Shift leader)
- Interviewing/Training ( look for top talent fashion forward people)
Merchandise Coordinator, · Merchandiser
Marshalls
12.2016 - 02.2017
- Set Style for the mens department)
- Shipment BRC ( Make sure truck is processed and distributed)
- Cash handling ( Tills and deposits)
Office Assistant
Barnes Walton Dental
04.2016 - 08.2016
- Learning everyday functions of a dental office
- Insurance Verifications
- Answering Phones
- Patient Scheduling
- Filing/New Patient Chart Prep
- Entering Treatment Plan
- Collecting Payments
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Assistant Store Manager
Anna's Linens
12.2014 - 08.2015
- Open and Close store on a daily/weekly basis making
- Sure all shifts are covered
- Organized daily shift duties according to schedule making
- Sure everyone ran smoothly
- Sales and payroll audits track daily goals/numbers
- Loss Prevention procedure making
- Sure sensors on clothes
- Merchandising/sales ads prep so
- So store looked nice
Store Manager
Dots Clothing
08.2007 - 05.2014
- Compiling schedules for employees ensuring that all duties and shifts are covered appropriately on a daily basis
- Ensuring that audit logs are updated accordingly for overall store safety
- Assists in screening and interviewing potential candidates for hiring
- Responsible for auditing payroll hours to ensure pay accuracy for all employees
- Oversee daily counts of all cashiers at start of shift
- Provide high quality service to improve employee morale and continue customer satisfaction
- Highly skilled in achieving store sales goals in a team selling environment
- Skilled in building exceptional customer service experiences through engagement, attitude and service
- Operate cash registers as and when necessary
- Managed shelf stocking and pricing according
Education
No Degree - Pre-Dentistry
Richard Daily Community College
Chicago, ILCertified Certificate - Dental Assisting
Illinois School of Health Careers - Chicago
Chicago, ILSkills
- Proficient communication skills
- Proven ability to anticipate customer responses
- Excellent customer service skills
- MS Office Expertise
- Staff Training
- Staff Management
- Exceptional Telephone Etiquette
- Work Prioritization
- Customer Relationship Management (CRM) Software
- Microsoft Excel
- Administrative Support
- Social Media Platforms
Timeline
Customer Service Store Manager
Ashley Stewart
11.2017 - 12.2022
Area Supervisor Operations
Ross Dress For Less
02.2017 - 11.2017
Merchandise Coordinator, · Merchandiser
Marshalls
12.2016 - 02.2017
Office Assistant
Barnes Walton Dental
04.2016 - 08.2016
Assistant Store Manager
Anna's Linens
12.2014 - 08.2015
Store Manager
Dots Clothing
08.2007 - 05.2014
No Degree - Pre-Dentistry
Richard Daily Community College
Certified Certificate - Dental Assisting
Illinois School of Health Careers - Chicago
Similar Profiles
Yeslin GarciaYeslin Garcia
Assistant Manager at Ashley StewartAssistant Manager at Ashley Stewart
Shandra ArchibaldShandra Archibald
Assistant Manager at Ashley StewartAssistant Manager at Ashley Stewart
Nahira BryantNahira Bryant
Customer Service Cashier at Ashley StewartCustomer Service Cashier at Ashley Stewart
Angelique RoldanAngelique Roldan
Sales Associate at Ashley StewartSales Associate at Ashley Stewart
Cheena BurtCheena Burt
Director of Procedures & Standards at Chicago Public SchoolsDirector of Procedures & Standards at Chicago Public Schools