Tamicko Renea Jones

Facilitated identity and Social Security recovery services for homeless clients.

• Provide empathetic customer service to those seeking rental assistance through the City’s Housing Program
• Review all incoming applications and determine client eligibility for services and assistance
• Contact the applicant with further questions and ultimately discuss their eligibility and selection
• Manage all client information within database, updating frequently

• Answer the phone calls at the homeless hotline
• Refer clients to immediate resources such as where to get hot meals, sack lunches, clothing, places to shower
• Supervisory oversight of the Shower Initiative Homeless Outreach Initiative
• Ensure adequate staff/volunteer coverage during the program operations
• Facilitate set-up and break-down of the shower initiative operations
• Ensure adequate staffing and supplies are available for the shower initiative (toiletries, flyers, etc.)
• Pre-screening of clients to determine their immediate needs
• Handle their coordinated entry assessments for housing programs for SARAH, and other available programs
• Refer clients for the different Pilot assistance programs available based on their immediate needs such as rental and utility assistance to prevent them from becoming homeless
• Refer clients where they can order their birth certificates and ID’s free of charge
• Assist the COSA outreach department with their Data Entry
• Screen applicants for program suitability, conducted family assessments
• Work closely with clients and assist them in completing applications

• Make reasonable procedure exceptions to accommodate unusual customer requests
• Provide friendly service to and maintains positive relationships with all internal and external Customers
• Work in a cooperative spirit to ensure the success of our Company
• Responsible for providing customer service to people desiring to travel, by determining and recommending the service that met the customers' needs
• Communicate with customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of space
• Finalize sales of Southwest Airlines flights, confirm reservations, and provide information regarding ticket purchase and other special services
• Answer customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information

• Offer detailed daily reports that outline each child’s activities
• Incorporate music and art activities to encourage creativity and expression
• Maintain daily records of activities, behaviors, meals and naps
• Escort children on outings and trips to local parks and zoos
• Create and implement a developmentally appropriate curriculum
• Uphold all CPR and regulated certifications
• Spark creativity and imagination by helping children discover new things each day