Tamico Scott

• Train Authorized business partners to sell Xfinity.
• Manage marketing and inventory in B2B retailers by using Oracle, Salesforce and Microsoft 360 to drive key metrics.
• Day to day tasks included but not limited to:

- Handling customer escalations and concerns

- Customer retention strategies that were at my disposable to me.

- Training colleagues and new hires on best practices and sales processes regarding to B2B while handling a larger book of business.

• Earning the company over $18,000 MRR.
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
• Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Assisting member's with their account needs
• Change of address, loan application, lost or stolen credit and debit card ordering and transferring of funds
• Problem solving and reporting errors on accounts
• Verified customer identification and documentation for compliant transactions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Assisted with hiring, training and mentoring new staff members.
• Rotated merchandise and displays to feature new products and promotions.
• Completed point of sale opening and closing procedures.

• Developed process controls and metrics for daily management of call center.
• Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Developed and implemented strategies to increase sales and improve customer service.