Tamico Taliaferro
Ypsilanti,MI
Summary
My expertise in staff coordination and emotional support significantly contributed to positive outcomes in fast-paced healthcare environments. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Transporter
Michigan Medicine
Ann Arbor, MI
03.2021 - Current
- Followed all safety guidelines while transporting patients in a wheelchair, stretcher, or bed.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
Front Desk Receptionist
Serenity Homecare and Rehab Services
Ann Arbor, MI
09.2020 - 03.2021
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to caregivers and insurance companies inquiries via phone, email, and in person.
- Bridged gap between office staff and caregivers.
- Performed data entry into computer systems to maintain accurate records of patient information.
Medical Receptionist
IHA
Ann Arbor, MI
03.2018 - 05.2020
- Answered 100+ incoming calls, responding to inquiries from patients and other medical offices, working check-in as well as check-out.
- Corrected ICD-10 codes as needed, transmitted medical records and other correspondence by mail, e-mail, or fax.
- Carried out daily tasks by professionally, communicating with physicians, nursing staff, technicians and medical assistants.
- De-escalated patient concerns, improving overall experience.
Education
Certificate - Medical Billing And Coding
Ross Medical Education Center
Ann Arbor, MI04-2018
Some College (No Degree) - Business Administration and Management
Washtenaw Community College
Ann Arbor, MISkills
- Mortuary collaboration
- Patient-transport equipment
- Patient rapport building
- Emotional support
- Staff coordination
- Customer service
- Reception desk management
- Service-oriented mindset
Accomplishments
- Several "Making a Difference Award" from Michigan Medicine
Certification
- Medical Billing and Coding
- Birth and Post-partum Doula
- CPR
References
References available upon request.
Timeline
Patient Transporter
Michigan Medicine
03.2021 - Current
Front Desk Receptionist
Serenity Homecare and Rehab Services
09.2020 - 03.2021
Medical Receptionist
IHA
03.2018 - 05.2020
Certificate - Medical Billing And Coding
Ross Medical Education Center
Some College (No Degree) - Business Administration and Management
Washtenaw Community College
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