TAMIE EKPEBIDE
Frisco,TX
Summary
Detail-oriented and tech-savvy professional with an AAS in Database Development & Administration and hands on experience supporting members at Navy Federal Credit Union. Skilled in SQL fundamentals, data entry, and Excel for reporting and analysis. Experienced with CRM platforms (ServiceNow, Pega, Unified Service Desk) in a fast-paced customer service environment. Recognized for accuracy, adaptability, and clear communication, with a strong interest in transitioning into data-focused roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative II
Navy Federal Credit Union II
01.2021 - Current
- Verified and updated 100+ member records daily across Unified Service Desk (Microsoft Dynamics CRM)
- Utilized ServiceNow to submit and track IT tickets to resolve system issues and support workflow continuity across platforms.
- Managed customer service cases in Pega, ensuring timely resolution and escalation when needed
- Maintained 99.9% data accuracy while handling confidential member information
- Accessed and managed back-end member account records and financial data using Blue Zone terminal emulator
- Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation, demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
Education
Associate of Applied Science - Database Development & Administration
Collin College
08.2025
Bachelor of Applied Arts And Science - Computer Science
University of North Texas
Denton, TX01-2027
Skills
- Databases: SQL (queries, joins, stored procedures, data manipulation), Oracle PL/SQL, Database Design & Normalization
- Tools: Microsoft Excel (pivot tables, dashboards), Microsoft Access, ServiceNow, Pega CRM, IBM Content Navigator
- Programming & IT: C, C#(introductory), Cloud Fundamentals, Networking, Information Security
- Professional: Data Accuracy & Integrity, Confidential Data Handling, Problem-Solving & Troubleshooting, Communication & Collaboration, Time Management in High Volume Environments, Adaptability to New Systems
Certification
Microsoft Certified: Azure Database Administrator Associate (In Progress — Expected 2025)
Timeline
Member Service Representative II
Navy Federal Credit Union II
01.2021 - Current
Associate of Applied Science - Database Development & Administration
Collin College
Bachelor of Applied Arts And Science - Computer Science
University of North Texas
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