Tamie Mayes
Ogden
Summary
At Citigroup, I excelled as a Merchant Research Specialist, leveraging my analytical prowess and exceptional communication skills to enhance service excellence. I spearheaded training, streamlined processes, and fostered interdepartmental collaboration, significantly improving dispute resolution efficiency. My expertise in Commercial Disputes enabled our team to take over the process with confidence,
Overview
28
28
years of professional experience
Work History
Merchant Research Specialist
Citigroup
03.1997 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted training sessions for fellow teammates, ensuring consistent level of service across the team for the dispute process.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Streamlined workflows by identifying out dated How2 documents and created new documents for the process working closely with my Operation Assistant and Manager.
- Provided coaching and mentoring to employees.
- Serve as a subject matter expert for the Commercial Dispute process.
- Pull reporting for workflow.
- Build manual cases within G360 mail system for production.
- Collaborated and work directly with our Citi Partners as the Commercial Support Partner Specialist.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- I back up our Operation Assistant validating the report building log when she is out of the office.
Education
High School Diploma -
Roy High
Roy, UTSkills
- Client Engagement
- Interdepartmental collaboration
- Customer complaint resolution
- Account servicing
- Analytical problem solver
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Staff training and development
- Data entry
- Microsoft Outlook
- Product knowledge
- Documentation writing
- Microsoft Excel
- Microsoft Word
- Dispute resolution
Timeline
Merchant Research Specialist
Citigroup
03.1997 - Current
High School Diploma -
Roy High
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