Tamie Shadd
Phoenix,AZ
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
25
25
years of professional experience
Work History
Office Manager
Tri-City Appliance
Phoenix, AZ
01.2010 - Current
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in recruiting, onboarding and training new employees.
- Provided support to all office and field personnel.
- Provided training to new hires on office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided administrative support to management team including preparing reports and presentations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Dispatch Manager
BBP Concrete
Glendale, AZ
01.2000 - 12.2009
- Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Collaborated with IT department on system enhancements that would increase operational efficiency.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
Education
South Mountain High School
Phoenix, AZ05-1992
Skills
- Operations Management
- Administrative Support
- Compliance Monitoring
- Scheduling
- Customer Service
References
References available upon request.
Timeline
Office Manager
Tri-City Appliance
01.2010 - Current
Dispatch Manager
BBP Concrete
01.2000 - 12.2009
South Mountain High School
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