Tamika Able

Work History

Communication Center Representative

Inovalon, Inc

06.2022 - Current

Formulated and communicated new ideas and suggestions that improved overall operation.
Strengthened relationships with stakeholders and mobilized support.
Prepared for and responded to unforeseen events and challenges.
Enhanced reputation and brand to support purpose and ambition.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.

Medical Case Specialist

Veteran Evaluation Services

11.2021 - 08.2022

Confirmed consultative reports and diagnostic test results.
Determined appropriate examinations, tests and specialists required for each case.
Scheduled follow-up and rescheduled appointments for examinees.
Performed routine data entry or document management.
Updated operational records or licensing information using computer terminals.

Leasing Agent

Village Development Group

Frederick , MD

09.2020 - 06.2021

Toured property with prospective tenants and provided wealth of information in regards to its key features.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Distributed and followed up on tenant renewal notices.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Invited prospects to fill out application upon completion of property tour.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Scheduled various contractors to complete needed work on vacant and occupied units.
Escalated major issues to property manager for immediate remediation.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Recruited new residents through website advertising and marketing, resulting in Result.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Senior Recovery Specialist

Optum, UnitedHealth Group

Frederick, MD

06.2018 - 01.2020

Performed skip tracing on all past due accounts to locate responsible individuals.
Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Used scripted conversation prompts to convey current account information and obtain payments.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Met customer call guidelines for service levels, handle time and productivity.

Front Office Assistant

MedExpress Urgent Care

Frederick, MD

01.2017 - 06.2018

Directed phone inquiries, answered customer questions and scheduled appointments.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Responded to inquiries from callers seeking information.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Maintained optimal office security by monitoring visitors and following precise procedures.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Maintained clean reception area to promote positive, professional environment for clients.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.

Shift Supervisor

Star Brands IV

Aiken , SC

12.2015 - 01.2017

Completed store opening and closing procedures and balanced tills.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Conducted interviews with participants to assess eligibility.
Explained questions in better detail for interviewees to allow truthful answers.
Observed participants and recorded results.
Obtained updated contact information from all subjects and verified data for accuracy.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Partnered with Job title to ascertain hiring needs and subsequently provide candidate recommendations.
Set overall vision and provided team leadership.
Worked with management team to implement proper division of responsibilities.
Maintained compliance with company policies, objectives and communication goals.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Office Manager

Dr John Patterson

Clinton, MD

07.2011 - 12.2015

Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Coached new hires on company processes while managing employees to achieve maximum production.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Coordinated special projects and managed schedules.
Compared vendor prices and negotiated for optimal savings.
Evaluated employee records and productivity to complete employee evaluations.
Sourced vendors for special project needs and negotiated contracts.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed close working relationships with front office and back office staff.
Addressed and remedied all patient or team member issues.

Salon Manager

Cut It Up Hair Creationz

Rockville, MD

05.2008 - 09.2011

Oversaw salon employee performance, facility cleanliness and sales.
Worked to continuously increase salon business through effective sales, service and operations policies.
Controlled inventory by tracking expenses, purchases and shelf stock.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Maintained general appointment calendar and set shift schedules.
Scheduled employees to maintain adequate coverage during business hours.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Achieved personal sales goals by upselling products to meet individual needs.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Managed cash flow, business transactions, banking and accounting processes.
Handled employee scheduling and coverage needs during business hours.
Met with customers to discuss upcoming events and style requirements.

Summary

Overview

Work History

Communication Center Representative

Medical Case Specialist

Leasing Agent

Senior Recovery Specialist

Front Office Assistant

Shift Supervisor

Office Manager

Salon Manager

Education

Associate Of Science - Medical Billing And Coding

Skills

Work Availability

Timeline

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